Deputy Manager – Operations Excellence

2 days ago

Karachi, Sindh, Pakistan The Citizens Foundation (TCF) Full time 900,000 - 1,200,000 per year

Description

The Deputy Manager - Operations Excellence will play a critical role in driving continuous improvement and operational efficiency across functions. The role involves analyzing performance data, identifying process bottlenecks, and implementing solutions to enhance productivity, quality, and cost-effectiveness. The incumbent will collaborate with cross-functional teams to embed a culture of operational excellence through data-driven decision-making and process optimization.

  • Conduct end-to-end process assessments across departments to identify inefficiencies, redundancies, and improvement opportunities.
  • Use data analytics to track performance indicators, analyze trends, and provide actionable insights to leadership.
  • Design, propose, and implement process improvement initiatives aimed at cost optimization, service quality enhancement, and operational efficiency.
  • Support the development and tracking of KPIs and dashboards to measure progress against operational excellence objectives.
  • Collaborate with business, finance, and IT teams to streamline workflows and enhance system integration and data accuracy.
  • Lead root cause analysis of operational issues and develop sustainable corrective actions.
  • Support the rollout of continuous improvement methodologies (Lean, Six Sigma, Kaizen, etc.) across functions.
  • Develop process documentation, SOPs, and training materials to ensure standardization and institutional learning.
  • Stay informed on best practices, industry benchmarks, and emerging technologies to guide strategic improvement efforts.
  • Coach and support team members and functional leads in adopting data-driven and improvement-oriented practices

Required Skills

  • Expertise in data analytics tools (Excel, Power BI, SQL, Tableau, or similar) for performance tracking, visualization, and insights generation.
  • Hands-on experience with ERP systems and familiarity with digital transformation or automation initiatives.
  • Excellent analytical and problem-solving skills with strong attention to detail.
  • Strong project management, documentation, and stakeholder communication skills.
  • Ability to work collaboratively across departments and manage multiple improvement projects simultaneously.
  • Continuous improvement mindset with the ability to translate data insights into actionable business outcomes.

Education

  • Bachelor's or Master's degree in Business Administration, Industrial Engineering, or a related field.
  • Certification in Lean Six Sigma, Process Improvement, or Data Analytics will be an advantage.

Experience

5–6 years of proven experience in process improvement, business analysis, or operations excellence—preferably within large-scale or multi-site organizations.

Job Type: Full-time

Application Question(s):

  • What is your current salary?
  • What is your expected salary?

Work Location: In person

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