Customer Services Consultant

1 day ago

Karachi, Sindh, Pakistan Vivo mobile Company Full time 400,000 - 600,000 per year

Job Description

  • Answer all customers' telephone inquiries and feedbacks with enthusiasm and patience;
  • Timely, polite and professional answers to customers' telephone inquiries to maximize customer satisfaction;
  • Report complaints and problems to the manager according to the process, and follow up the progress until they are solved;
  • Make follow-up calls to customers and record the results faithfully;
  • Timely convey the problems found during the follow-up calls to relevant persons, and track the results;
  • Timely convey the customer's telephone consultation to the relevant persons of the customer service center;
  • Warmly greet customers who come to the customer service center and receive their mobiles;
  • Hand over the mobile phone to the maintenance engineer for repair, and after the repair, complete the handover work with the customer and see him/her off;
  • Receive the mobile phone mailed from the branch, and confirm the model and quantity with the sender in time;
  • Record the mobile phone mailed by the branch into the customer service management system and assign it for maintenance;
  • Properly package the mobile phones repaired by the maintenance engineer and mail them to the branch, and inform them by phone;
  • When picking up the phone, the ringing sound shall not exceed three times;
  • No vacant shift, vacant post or channeling post is allowed. If any temporary emergency, someone must be asked to replace the duty;

What do we offer?

For the right candidate, we are offering the opportunity to build a Career with a Multi-National Organization along with an attractive Salary and Benefits package.

Job Types: Full-time, Fresher

Pay: Up to Rs50,000.00 per month

Education:

  • Bachelor's (Preferred)

Location:

  • Karachi (Required)

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