Inbound Telecom Sales Specialist

3 days ago

Lahore, Punjab, Pakistan Imperial Resource Group, Global Full time 1,500,000 - 3,000,000 per year

Company Overview:

IRG Global is a leading provider of cutting-edge telecom solutions. We are committed to delivering high-speed connectivity, exceptional customer service, and innovative communication products to residential and business customers. As we grow, we're looking for passionate and results-driven individuals to become part of our sales team.

Position Summary:

We're seeking a motivated Inbound Telecom Sales Specialist to handle incoming customer inquiries, understand client needs, and recommend tailored telecom solutions. You'll play a critical role in converting leads, upselling services, and ensuring customer satisfaction.

Key Responsibilities:

  • Answer inbound calls, emails, and chats from potential customers.
  • Understand customer needs and match them with suitable telecom products (internet, phone, bundles, etc.).
  • Provide accurate product information, pricing, and promotions.
  • Use persuasive sales techniques to close sales and meet monthly targets.
  • Maintain CRM records with call outcomes, customer details, and follow-up actions.
  • Collaborate with internal teams (technical, billing, support) to ensure smooth customer onboarding.
  • Stay up to date on industry trends, product changes, and competitors.

Required Qualifications:

  • 1–3 years of experience in telecom or sales-related roles preferred.
  • Excellent communication and interpersonal skills.
  • Proven ability to meet or exceed sales targets.
  • Comfortable working in a fast-paced, performance-driven environment.
  • Familiarity with CRM software and inbound call systems.
  • High school diploma or equivalent (Bachelor's degree preferred).

Preferred Skills:

  • Bilingual (e.g., English and Spanish) is a plus.
  • Strong problem-solving and objection-handling abilities.
  • Tech-savvy with a passion for connectivity and communications.

Benefits:

  • Competitive base salary plus commission.
  • Paid training and development opportunities.
  • Health insurance and performance bonuses.
  • Employee discounts on telecom services.
  • Dynamic work culture with growth opportunities.

Job Type: Full-time

Pay: Rs70, Rs250,000.00 per month

Education:

  • Bachelor's (Required)

Work Location: In person

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