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We are seeking a Live Ops Specialist fluent in Arabic and English to oversee and coordinate day-to-day property operations virtually. This role will ensure our properties consistently meet high-quality standards by managing remote inspections, coordinating service providers, and maintaining accurate property data.
Key Responsibilities:
- Conduct virtual property reviews and ensure accurate, complete listing information.
- Monitor service quality through remote inspections and feedback loops.
- Coordinate and schedule cleaning, maintenance, and other operational services.
- Track the progress of ongoing operations and address issues promptly.
- Maintain strong communication between vendors, customer service, and internal teams.
- Ensure timely resolution of service requests and uphold operational SLAs.
Requirements:
- Language: Fluent in Arabic & English (spoken and written).
- Experience: 2+ years in live customer/business operations.
- Strong coordination, organization, and problem-solving skills.
- Comfortable using digital tools to manage remote operations.
- Ability to work in a fast-paced, detail-oriented environment.
- Bonus: 2+ years of hospitality operations background
