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Customer Service Officer

2 weeks ago

Model Town, Punjab, Pakistan Innovadel Technologies Full time 400,000 - 480,000 per year

Responsibilities:

  • Answer customer inquiries via phone, email, or chat in a timely and professional manner.
  • Resolve customer complaints and issues effectively.
  • Provide product or service information to customers.
  • Process orders, refunds, and exchanges.
  • Maintain a positive, empathetic, and professional attitude toward customers.
  • Keep customer records updated and accurate in our system.
  • Work with other departments to ensure customer satisfaction.
  • Follow up with customers to ensure their issues are resolved.

Requirements:

  • Strong urdu communication skills
  • 1-3 Years of experience in customer service
  • Ability to handle complaints and difficult situations calmly.
  • Basic computer skills (Microsoft Office, email, etc.).
  • Strong problem-solving skills and attention to detail.
  • Ability to work in a team environment.
  • Office timings: 10:00 am to 7:00 PM
  • Monday to Friday

Job Type: Full-time

Pay: From Rs40,000.00 per month

Work Location: In person

Application Deadline: 22/08/2025