
Customer Service Officer
2 weeks ago
Responsibilities:
- Answer customer inquiries via phone, email, or chat in a timely and professional manner.
- Resolve customer complaints and issues effectively.
- Provide product or service information to customers.
- Process orders, refunds, and exchanges.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Keep customer records updated and accurate in our system.
- Work with other departments to ensure customer satisfaction.
- Follow up with customers to ensure their issues are resolved.
Requirements:
- Strong urdu communication skills
- 1-3 Years of experience in customer service
- Ability to handle complaints and difficult situations calmly.
- Basic computer skills (Microsoft Office, email, etc.).
- Strong problem-solving skills and attention to detail.
- Ability to work in a team environment.
- Office timings: 10:00 am to 7:00 PM
- Monday to Friday
Job Type: Full-time
Pay: From Rs40,000.00 per month
Work Location: In person
Application Deadline: 22/08/2025
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