Assistant Manager Cash Management Operations

Job Summary
Ensures operations of the team are conducted in accordance with Management, Group Policy and Departmental Operating Manuals, Group's Guidelines for Money Laundering, the agreed customer service standards, the operational risk and State Bank's statutory requirements.

Key Responsibilities

• Creation of customer and correspondent's confidence and trust in the ability of the Bank for processing of funds transfers promptly and efficiently.
• Profitability, growth and portfolio retention of Consumer and Corporate Banking by achieving desired customer satisfaction.
• Minimising operational risk & upholding Bank's reputation by complying with Group and Central Bank rules & regulations.
• Service quality by adhering to Service Level Agreements.
• Improvement of workflow and cost reduction by participating in automation programmes.
• Interpreting and applying the Banks Cask Management System Collection Policy, and ensuring that service is being provided as per the agreement with the customer.
• Establish service standards and ensure that they are achieved.
• Ensure to provide high quality services to the customer
• Ensure work allocated is completed on time and quality of work is not compromised.
• Ensure that all customer Management Informaton System requirements are being captured properly.
• Provide input in development of systems and processes to improve accuracy, Turn Around Time and reduce processing cost.
• Follow Service Level Agreements established with key internal departments effectively and efficiently.
• Ensure that all transactions are processed and authorized on the same day.
• Ensure that all cheque returns received are marked on same day with same day value date and are authorized accordingly.
• Ensure that all transactions received by the cut-off time are processed on the same day.
• Ensure that there is no income leakage with respect to tariff charges.
• Ensure that the Line Manager is updated on the sources of errors and problems, including delays with completion of work so that appropriate action can be taken.
• Ensure that the responses to customer queries are given in a timely and professional manner.
• Act as a backup for staff on leave or in any contingency as per department backup schedule and contingency plans.
• Ensure that maker & checker concept is in place while making vouchers and posting transactions in various systems viz.
• Ensure that Cash Pickups are being done by the security company as per schedule and proper follow mechanism is in place at all times.
• Participate in internal meetings so that operational issues effecting service quality can be addressed in a timely manner.
• Ensure Fire Proof Cabinet Keys/ Printer Keys are kept in safe custody when they are assigned.
• Printer used is a shared utility, so official authorized to print and collect the Customer Statements / Advises / Confirmations / Notifications from the printer.
• As Hub Staff official is authorized to receive the instructions through Fax, as well as (sent to the email box of the dedicated staff in the unit), who are authorized to receive such instructions.
• Authority mandate provided as with Centralized Unit to ensure queries or clarifications raised are answered by the authorized staff, by use of Cash Management Operations processing/supporting systems i.e including but not limited to Email, FileNet Workflow, or any other approved system.
• Authorized to received and open consignment packets containing collections cheques and check for the correctness of cheques available in the packets.
• Authorized to open file through password / access / edit / upload files and upload into systems must be under dual control with second authorized official.

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.