Associate Project Manager IT

2 weeks ago

Lahore Tajpura, Pakistan 4nodes Technologies Full time 480,000 - 720,000 per year

Become the voice/face of the company for customers with regular engagement through email and phone to provide status updates.

As a Technical Project Manager (WordPress/Web Design and Development), you will run a portfolio of projects and associated internal teams and client relationships, maintain project documentation, resolve blockers, and generally keep the project on track.

NOTE - *Please apply only if*

  • Technical Project Manager position/experience in a Software house (min 1 year). This is not a general Project management position but tailored to web development customer communications with a strong acumen for business development. Irrelevant applications (non-technical) will NOT be entertained.
  • Must have exposure / experience to SEO, Google Analytics, WordPress scripting in PHP, as well as architect flow using plugins and themes. Experience with a CRM tool is a big plus.
  • Candidates **must have** minimum of bachelor in BSCS IT
  • Must have excellent writing skills (technical content) with attention to details.
  • Please note that this is an on-site position and not remote work. Office timing 9:00 to 6PM (Monday to Friday)

Core Responsibilities:

1- Project Scoping:

  • Based on customer requirements, scope the project timelines/milestones.
  • Work with the development team to assess the complexity/feasibility of the project delivery.
  • Define and estimate the time required to complete different phases of the project.
  • Create a consensus with different stakeholders and objectively set the customer expectations.

2- Ticket Tracking:

  • Create tickets in the system based on customer issues.
  • Track all open tickets by the level of urgency to completion status.
  • Track time in the system spent on each ticket by QA teams.
  • Document RCA (Root Cause Analysis) based on the feedback of the development.
  • For each ticket, create a summary analysis for customers.

Preferred Technical Skills:

  • Google Suite: Google Sheets, Google Docs, Google Forms – Mandatory
  • Understanding of Project Management – Milestones, Deadlines, and Tasks dependencies – Mandatory
  • Strong communication and IT fluency. Past work with US/Canadian markets is preferred. Excellent English speaking/writing skills – Mandatory
  • Expert working knowledge of web development in general, specifically WordPress/Graphics Designing – Mandatory
  • Understanding of Agile/Waterfall process – Highly Preferred
  • Resource utilization analysis/reporting – Mandatory
  • Creating informative presentations in Microsoft PowerPoint with an ability to present and deliver the content in a convincing manner – Highly Preferred
  • Knowledge of Microsoft Project – Highly preferred

Personal Skills/Mindset:

  • Problem-Solving, Reasoning/Creativity.
  • Highly motivated, Self-starter, Effective Leadership and Management.
  • Create a respectful and trusting atmosphere.
  • Able to handle pressure and drive the delivery to the customer within the agreed timeline.
  • Skilled in prioritizing and triaging obligations.
  • Attention to detail with excellent time management and organization.
  • Customer relationship building, Multicultural sensitivity/awareness.
  • Note 1: The first 3 months' probation period is obligatory.

Shift Timings: 9:00 am9:00 am To 6pm (Monday to Friday)

Location: Tajpura Canal Road

Job Type: Full-time

Pay: Rs40, Rs60,000.00 per month

Application Question(s):

  • How far do you live from Tajpura Canal Road, and can you commute to the office daily, Mon-Fri?
  • Which Software house you have worked in as a Project /CRM Manager ?
  • What is your Current salary? What are your Salary Expectations?

Education:

  • Bachelor's (Required)

Work Location: In person

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