Customer Support Agent – E-Commerce

1 week ago

Gujranwala, Punjab, Pakistan kaay Full time 30,000 - 350,000 per year

About Us

Run Courier is a reliable logistics and courier service provider, ensuring smooth deliveries for businesses and individuals. We specialize in supporting e-commerce operations, working with multiple courier partners to provide a seamless shipping and tracking experience. We are looking for an experienced Customer Support Agent who can handle parcel tracking, manage courier coordination, and resolve customer queries efficiently.

Key Responsibilities

  • Handle customer queries via phone, WhatsApp, email, and social media regarding parcel tracking and delivery status.
  • Coordinate with multiple courier partners to ensure timely resolution of shipment issues.
  • Monitor and update parcel tracking systems for e-commerce clients.
  • Resolve complaints professionally, ensuring customer satisfaction.
  • Maintain accurate records of customer interactions, follow-ups, and feedback.
  • Provide proactive communication to customers regarding parcel status or delays.
  • Collaborate with operations and logistics teams for smooth execution.

Requirements

  • Bachelor's degree or equivalent qualification.
  • Experience in e-commerce customer support and parcel tracking is mandatory.
  • Strong understanding of courier operations and dealing with multiple logistics partners.
  • Excellent communication skills in English & Urdu (verbal and written).
  • Problem-solving attitude with ability to stay calm under pressure.
  • Proficiency in MS Excel/Google Sheets for reporting.
  • Strong organizational skills and attention to detail.

What We Offer

  • Competitive salary package (based on experience & skills).
  • Opportunity to work in a fast-growing logistics company.
  • Collaborative and supportive work environment.
  • Career growth opportunities.

How to Apply:

Apply directly through Indeed or send your CV to and whatsapp with the subject line: Customer Support Agent – Run Courier.

Job Type: Full-time

Pay: Rs30, Rs35,000.00 per month

Work Location: In person

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