Experienced Call Center Agents Needed

5 days ago

Gujranwala, Punjab, Pakistan iConnecto Full time 150,000 - 250,000 per year

Company Description

At iConnecto, we bridge the gap between businesses and digital success. As a full-service marketing agency, we specialize in Shopify store management, data entry, WordPress solutions, outsourcing, SEO, and social media management. Our expertise lies in crafting strategies that drive visibility, engagement, and revenue. Whether you're a startup or an established brand, iConnecto delivers customized solutions that align with your goals to transform your digital presence.

Role Description

This is a part-time on-site role for Experienced Call Center Agents located in Gujranwala. The Call Center Agent will be responsible for handling customer inquiries, providing customer support, ensuring high customer satisfaction, and maintaining detailed records of customer interactions. Daily tasks include managing inbound and outbound calls, resolving customer issues, and updating customer information in the database.

Qualifications

  • Experience as Customer Service Representatives, with a focus on Customer Satisfaction and Support
  • Strong Interpersonal Skills and ability to interact effectively with customers
  • Proficiency in Computer Literacy
  • Excellent verbal and written communication skills
  • Ability to multitask and manage time effectively
  • Prior experience in a call center environment is a plus
  • High school diploma or equivalent; higher education is a plus

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