credit controller
1 week ago
Key Responsibilities / Duties
- Credit Evaluation & Policy
- Assess creditworthiness of new and existing customers (financial statements, credit history, etc.).
- Set or recommend credit limits and payment terms consistent with company policy.
- Periodically review and adjust customer credit limits.
- Accounts Receivable Management
- Generate and issue invoices accurately and on time.
- Monitor outstanding receivables and track ageing of debts.
- Maintain ledger – record payments, allocations, adjustments.
- Collections & Follow-Up
- Communicate with customers for overdue payments via calls, emails, visits as required.
- Negotiate payment arrangements if needed.
- Escalate high-risk overdue accounts for further action (legal or external recovery).
- Coordination with Internal Stakeholders
- Work with Sales to understand customer credit issues and resolve disputes.
- Coordinate with Production / Dispatch to stop deliveries if credit terms are violated or limits exceeded.
- Work with Customer Service / Logistics for accurate documentation (delivery, invoicing, returns).
- Reporting & Analysis
- Prepare and present regular (weekly/monthly) reports: DSO (Days Sales Outstanding), receivables ageing, bad debt provisions, overdue balances.
- Forecast collections and cash flows.
- Risk Management
- Identify potential credit risks, disputed or problematic accounts.
- Maintain provisions for doubtful debts.
- Liaise with Legal / Compliance for cases requiring legal action.
- Controls & Compliance
- Ensure compliance with internal policies, company's credit control procedures.
- Ensure documentation is complete for sales/credit transactions (POs, contracts, guarantees, etc.).
- Responsible for auditing / reconciliation of customer accounts.
Required Skills & Competencies
- Strong understanding of accounting / financial principles.
- Good analytical skills.
- Excellent communication & negotiation skills.
- Attention to detail and accuracy.
- Ability to work under pressure to meet targets.
- Proficiency in Excel; familiarity with ERP/accounting software.
- Good organizational and time-management skills.
- Integrity; discretion in handling sensitive financial data.
Qualifications & Experience
- Bachelor's degree in Accounting, Finance, Commerce, or related field (or equivalent).
- Preferably 3-5 years of experience in credit control or similar role; experience in manufacturing or paint/chemical sector can be an advantage.
- Experience managing large volumes of receivables, multiple customer types (dealers, distributors, wholesalers).
Key Performance Indicators (KPIs)
- DSO (Days Sales Outstanding) – keeping it within company target.
- % of overdue receivables (by ageing brackets, e.g. 30, 60, 90+ days)
- Bad debt write-offs as a % of receivables.
- Cash collection vs target.
- Accuracy/timeliness of invoicing and ledger reconciliations.
- Number of disputes resolved vs open.
Job Type: Full-time
Work Location: In person
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