Calling Agent

2 weeks ago

Lahore, Punjab, Pakistan Byte Busters Full time 400,000 - 600,000 per year

Company Description

At ByteBusters', we help businesses grow with smart and effective digital solutions. As a trusted digital marketing and technology agency in the USA, we create powerful websites, engaging designs, and marketing strategies that bring real results. Our services include web and mobile development, web design, 3D animation, SEO, email marketing, and WhatsApp marketing. ByteBusters' is known for our team of skilled developers, designers, and marketers, providing customized strategies and a results-driven approach with clear communication and dedicated support. Let's build something amazing together

Role Description

This is a full-time on-site role for a Calling Agent located in Lahore. The Calling Agent will be responsible for handling outbound calls, providing information about our services, addressing customer inquiries, and maintaining a high level of customer satisfaction. The agent will also be tasked with maintaining accurate records of customer interactions, participating in team meetings, and contributing to the overall success of the customer support team.

Qualifications

  • Excellent verbal communication and active listening skills
  • Proficiency in handling inbound and outbound calls
  • Customer service skills and conflict resolution
  • Ability to maintain accurate records and attention to detail
  • Basic computer skills and familiarity with CRM systems
  • Ability to work independently and as part of a team
  • Previous experience in customer support or call centers is a plus
  • High school diploma or equivalent; additional qualifications in customer service are a plus

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