Client Relations Specialist

2 weeks ago

Rawalpindi, Punjab, Pakistan Reamarc Full time $80,000 - $120,000 per year

Location: [Bahria Town, Phase 7, Rawalpindi, Pakistan]

Employment Type: Full-time

Experience Required: 2–5 years in client-facing roles (preferably in creative, advertising, or digital agencies)

Role Overview:

We are looking for a dynamic and client-focused Account Growth Manager/Executives who will serve as the primary point of contact for assigned clients. The ideal candidate will understand the full spectrum of agency services (creative, digital marketing, design, web /app development, video production, etc.) and work closely with internal teams to deliver impactful results.

The role requires strategic thinking, relationship management, and a growth-oriented mindset to ensure client satisfaction and revenue growth.

Key Responsibilities:

Client Relationship Management

  • Serve as the main contact for assigned clients, building strong relationships and understanding their business needs.
  • Conduct regular check-ins, reviews, and feedback sessions to ensure client satisfaction.
  • Address and resolve client issues promptly.

Project & Service Coordination

  • Work with internal teams (design, marketing, development, content, media buying) to ensure timely and quality project delivery.
  • Translate client goals into clear deliverables and timelines for internal teams.
  • Monitor ongoing campaigns and projects to ensure alignment with objectives.

Business Growth & Strategy

  • Identify opportunities for upselling and cross-selling across all agency services.
  • Develop and present proposals for additional services that align with client goals.
  • Monitor performance metrics and prepare growth reports for clients.

Communication & Reporting

  • Maintain detailed records of client communications, project status, and feedback.
  • Share regular updates with clients on progress, results, and recommendations.
  • Collaborate with management to forecast revenue and client retention.

Required Skills & Qualifications

  • Bachelor's degree in Marketing, Business, Communications, or a related field.
  • 2–5 years of experience in account management, client servicing, or a related role.
  • Understanding of the entire digital agency ecosystem:
  • Branding & Creative Design
  • Social Media Marketing & Paid Advertising
  • Web & Mobile App Development
  • Video & Content Production
  • SEO, Email, and Influencer Marketing
  • Excellent communication and presentation skills.
  • Strong problem-solving and negotiation skills.
  • Ability to multitask, prioritize, and manage multiple client accounts.
  • Proficiency in project management tools (e.g., Asana, Trello, ) and MS Office/Google Workspace.

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