Female Trainer

2 days ago

Rawalpindi Satellite Town, Pakistan AKY Services Pvt. Ltd Full time 500,000 - 600,000 per year

Job Description – Female Call Center Trainer

Company: MB Technology

Position: Female Call Center Trainer

Location: Rawalpindi / Islamabad

Working Days: Monday – Friday (Night Shift)

Salary: Market Competitive

HR Contact:

About the Role:

MB Technology is looking for a skilled and passionate Female Call Center Trainer to train, guide, and mentor our agents. You'll play a key role in building strong teams, improving communication skills, and helping agents achieve their performance goals.

Key Responsibilities:

  • Conduct onboarding and training sessions for new recruits.
  • Provide product knowledge, process, and communication training.
  • Monitor and support agents during the nesting period.
  • Design and update training material, manuals, and assessments.
  • Conduct refresher training for existing staff as required.
  • Collaborate with the Quality Control & Operations teams to address performance gaps.
  • Deliver one-on-one coaching and performance feedback.

Requirements:

  • Bachelor's degree (preferred) or equivalent.
  • 1–2 years of proven experience as a call center trainer.
  • Excellent English communication and presentation skills.
  • Strong mentoring and motivational abilities.
  • Good knowledge of MS Office and training tools.

What We Offer:

  • Market competitive salary.
  • Professional career growth and development opportunities.
  • Supportive and collaborative work culture.
  • The chance to train and shape top-performing call center teams.

HR Contact:

Location: MB Technology, Rawalpindi / Islamabad

At MB Technology, we believe that great trainers create great teams. Join us and help develop the next generation of call center professionals

Job Type: Full-time

Pay: Rs50, Rs60,000.00 per month

Work Location: In person

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