Customer Support Representative
2 weeks ago
Company: Delenzo Studio
Location: High Q Tower, Jail Road, Gulberg V, Lahore
Job Type: Full-Time (On-Site)
About the role
We're looking for an experienced CSR to deliver exceptional customer experiences across phone, email, live chat, and social. You'll manage orders, refunds/exchanges, and resolve issues quickly while using CRM best practices to retain customers.
What you'll do
- Answer inbound calls, perform outbound follow-ups, and manage live chats & ticket/email queues
- Resolve requests and complaints; process orders, refunds, and exchanges
- Log interactions and update records in the CRM
- Retain at-risk orders through persuasive, empathetic communication
- Collaborate with teams to expedite customer resolutions
You have
- 2–3 years of customer support experience
- Clear spoken & written English/Urdu
- Practical experience with CRM tools (Odoo CRM, HubSpot, Zoho, Sage CRM)
- Multichannel handling skills (calls, chat, email, social)
- A calm, solutions-first mindset
Benefits
- Competitive salary
- Career growth in a supportive, fast-paced environment
Apply Now
Send your CV to with subject "CSR"
or WhatsApp
Job Type: Full-time
Pay: Rs55, Rs60,000.00 per month
Work Location: In person
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