Customer Support Representative

2 weeks ago


Lahore, Punjab, Pakistan Delenzo Technologies Full time 720,000 per year

Company: Delenzo Studio

Location: High Q Tower, Jail Road, Gulberg V, Lahore

Job Type: Full-Time (On-Site)

About the role

We're looking for an experienced CSR to deliver exceptional customer experiences across phone, email, live chat, and social. You'll manage orders, refunds/exchanges, and resolve issues quickly while using CRM best practices to retain customers.

What you'll do

  • Answer inbound calls, perform outbound follow-ups, and manage live chats & ticket/email queues
  • Resolve requests and complaints; process orders, refunds, and exchanges
  • Log interactions and update records in the CRM
  • Retain at-risk orders through persuasive, empathetic communication
  • Collaborate with teams to expedite customer resolutions

You have

  • 2–3 years of customer support experience
  • Clear spoken & written English/Urdu
  • Practical experience with CRM tools (Odoo CRM, HubSpot, Zoho, Sage CRM)
  • Multichannel handling skills (calls, chat, email, social)
  • A calm, solutions-first mindset

Benefits

  • Competitive salary
  • Career growth in a supportive, fast-paced environment

Apply Now

Send your CV to with subject "CSR"

or WhatsApp

Job Type: Full-time

Pay: Rs55, Rs60,000.00 per month

Work Location: In person



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