
Customer Support Expert
3 hours ago
Customer Support Executives (E-commerce) — EST Shift — Gulberg
Location:
Gulberg (on-site)
Shift Time Zone:
EST
Open Positions:
5
Compensation:
Competitive salaryAbout the Role
We are hiring Customer Support Executives to deliver high-quality service for e-commerce customers. You will handle live chat, email, and other support channels, follow clear SOPs, and help improve customer satisfaction and retention.Key Responsibilities
- Respond to customer inquiries via chat and email with accuracy and empathy
- Troubleshoot order, billing, and product issues using internal tools and SOPs
- Maintain response time, quality, and CSAT targets (KPIs)
- Document interactions, escalate issues appropriately, and suggest process improvements
Requirements
- Fluent English (spoken and written) with minimal to no errors; this is a graded quality criterion
- Background in Customer Service is a must and in e-commerce is a plus
- Availability for
five paid training days per week - Reliability, attention to detail, and a problem-solving mindset
- Comfortable working on an
EST
schedule
Training, Quality, and KPIs
- New hires complete a paid training program (5 days per week)
- You must meet defined quality standards and KPIs
within 30 days of training
; failure to do so may result in backfilling the role - End-of-training assessment:
- If you do not pass, you will receive
3 additional days of training
and a
re-test - Failure of the second test means you will not be hired
How to Apply
Send your resume to
with the subject line:
Application — Customer Support Associate (EST) — [Your Name]
Optional: include a short paragraph (4–5 sentences) describing a time you turned an unhappy customer into a satisfied one.
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