Customer Support Representative

4 days ago

Lahore, Punjab, Pakistan Iznik Fashion Full time 300,000 - 500,000 per year

Company Description

Iznik Fashion is an emerging ethnic wear brand for women, originating from a legacy of fabric pioneers in Lahore. The brand focuses on empowering modern women through chic, classy, trendy, and elegant ethnic wear. Using pure silk threads, every collection features exclusive designs, vibrant color palettes, and impeccable embroidery. Iznik aims to set new standards in quality ethnic wear and is becoming a trendsetter in the industry. With its presence online and through selected stockists, Iznik Fashion is rapidly expanding its network to bring unique styles to more customers.

Role Description

This is a full-time on-site role based in Lahore for a Customer Support Representative. The selected candidate will handle day-to-day customer interactions, resolve inquiries, and ensure customer satisfaction. Responsibilities include providing excellent customer service, troubleshooting issues, and maintaining clear communication with clients. The role involves building strong relationships with customers and addressing their needs in a timely and professional manner.

Qualifications

  • Strong skills in Customer Support, Customer Service, and Customer Satisfaction
  • Exceptional Communication skills, both verbal and written
  • Proficiency in Troubleshooting customer concerns and resolving issues
  • Empathy, problem-solving abilities, and a customer-centric approach
  • Organizational skills and the ability to work under pressure in a fast-paced environment
  • Proficiency in using customer relationship management (CRM) tools is an advantage
  • Previous experience in customer support roles is a plus

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