Customer Experience Specialist – Email Support

3 days ago


Lahore, Punjab, Pakistan Abacus Outsourcing Full time 444,000 - 504,000 per year

Job Description:

We are looking for a dedicated and detail-oriented Email Support Executive to join our customer service team. The ideal candidate will be responsible for handling customer queries and issues via email in a professional and timely manner.

Key Responsibilities:

  • Respond to customer emails efficiently and accurately.
  • Provide information, resolve complaints, and ensure customer satisfaction.
  • Maintain detailed and accurate records of all customer interactions.
  • Collaborate with internal teams to resolve technical or service issues.
  • Follow communication procedures, guidelines, and policies.

Requirements:

  • Minimum Bachelor's degree (any discipline).
  • Experience: 6 months to 2 years in Email or Chat Support / Call Center.
  • Excellent written and verbal communication skills in English.
  • Strong attention to detail and problem-solving skills.
  • Proficient in MS Office and basic computer operations.

Benefits:

  • 5 Days Working – 2 Days Off
  • Competitive salary and performance incentives.
  • Career growth and learning opportunities.
  • Friendly and supportive work environment.

Job Type: Full-time

Pay: Rs37, Rs42,000.00 per month

Work Location: In person



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