Area Operations Manager

2 weeks ago

Shekhupura, Punjab, Pakistan PostEx Full time 104,000 - 130,878 per year
  • Strategic Leadership & Planning

Develop and execute strategic plans to enhance courier and logistics operations. Align operational goals with overall business objectives to improve service delivery, optimize routes, and reduce turnaround time.

  • Operational Oversight

Manage day-to-day courier operations, including dispatch, route planning, tracking, and last-mile delivery. Ensure timely, safe, and cost-effective movement of parcels across all service areas.

  • T
    eam Management & Development

Lead, train, and motivate courier staff, dispatch teams, and support personnel. Promote a culture of accountability, customer service, and operational excellence. Identify training needs and implement development programs.

  • Performance Monitoring

Track key performance metrics such as delivery timelines, customer satisfaction, vehicle utilization, and operational efficiency. Analyze data to identify trends, resolve bottlenecks, and implement improvements.

  • SOP Compliance

Ensure strict adherence to company Standard Operating Procedures (SOPs), safety protocols, and regulatory requirements. Regularly audit processes and update procedures to reflect operational best practices.

  • Leadership

Provide hands-on leadership and decision-making in fast-paced environments. Foster a results-driven team culture with a focus on service quality, reliability, and continuous improvement.

  • Communication

Maintain effective communication across all levels—internal teams, delivery partners, and clients. Address service issues proactively and ensure clear updates on delivery schedules and escalations.

  • Industry Experience

Bring proven experience in the courier, logistics, or transportation industry. Apply industry knowledge to anticipate operational challenges, streamline delivery networks, and enhance customer satisfaction.

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