We are hiring trainer

2 weeks ago

Rawalpindi, Punjab, Pakistan Next Gen Technologies Pvt Ltd Full time 630,000 - 840,000 per year

We are seeking a dynamic and experienced Call Center Trainer to join our team and lead the training efforts for our US-based projects. The ideal candidate will have hands-on experience in coaching customer service representatives, designing training modules, and driving performance improvement in a fast-paced call center environment.

Key Responsibilities:

  • Conduct onboarding and soft skills training for new hires.
  • Deliver product/process training for US-based voice campaigns like Medicare, Auto and home improvement
  • Design and update training materials, scripts, and SOPs based on business requirements.
  • Monitor trainee progress through assessments, call audits, and feedback sessions.
  • Provide one-on-one coaching and remedial training as needed.
  • Collaborate with Operations and Quality teams to identify skill gaps and recommend improvements.
  • Track training effectiveness through KPIs, feedback, and performance metrics.
  • Stay updated with US customer service trends and compliance requirements.

Requirements:

  • Proven experience (2+ years) as a call center trainer for a US voice campaigns.
  • Excellent communication, presentation, and interpersonal skills.
  • Strong understanding of customer service, call handling, and soft skills best practices.
  • Flexibility to work in night shift.

Preferred Skills:

  • Experience in training for sales/support/technical campaigns (US market).
  • Certification in training, coaching, or instructional design is a plus.

Why Join Us?

  • Competitive salary and benefits.
  • Opportunity to work with an international team.
  • Professional growth and learning environment.
  • Dynamic and inclusive work culture.
  • Bi-annual increments
  • EOBI
  • Performance based bonuses

Job Type: Full-time

Pay: Rs45, Rs70,000.00 per month

Work Location: In person

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