We Are Hiring Experienced Inbound Customer Care Representatives

2 weeks ago

Rawalpindi, Punjab, Pakistan The Telaxy Pvt Full time 1,200,000 - 1,800,000 per year
  • Job Title: Inbound Customer Care Representative (UK Market)
  • Company: The Telaxy Call Centre Pvt Ltd
  • Location: Gulberg Greens Islamabad, Pakistan

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  • Are you an experienced customer care professional with a background in UK-based taxi services? The Telaxy Call Centre, an official partner for leading UK taxi companies, is expanding its team in Islamabad and looking for talented individuals like you

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  • About the Role:
  • As an Inbound Customer Care Representative,you will be the first point of contact for our UK clients, providing exceptional service and managing their travel needs efficiently. This is a full-time, on-site position with competitive compensation and performance-based bonuses.

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  • Key Responsibilities:

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  • · Handle inbound calls from UK customers in a professional and friendly manner.
  • · Efficiently manage airport transfers, local taxi bookings, and service inquiries.
  • · Accurately process bookings via phone, email, and online systems using client-provided software.
  • · Provide accurate price quotations and resolve customer queries effectively.
  • · Dispatch jobs to drivers promptly and in line with company procedures.
  • · Liaise with clients, colleagues, and drivers to ensure seamless service delivery.

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  • Who You Are (Requirements):

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  • · Minimum 2 years of experience in a UK-based taxi/cab call center is essential.
  • · Excellent communication skills with a clear and neutral British accent.
  • · Proven experience in customer service and conflict resolution.
  • · Proficiency with taxi booking software, preferably iCabbi or Autocab.
  • · A problem-solver with the ability to multitask in a fast-paced environment.
  • · Reliable, punctual, and flexible to work according to the shift schedule (including limited night shifts).

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  • We Offer:

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  • · Salary: Rs 100,000 - Rs 150,000 per month
  • · Additional Benefits: Night Shift Allowance, Performance (Q/A) Bonus, and On-Time Bonus.
  • · Job Type: Full-time, Contract

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  • How to Apply:
  • Experienced candidates are encouraged to apply for an interview.

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  • Please bring a hard copy of your CV to the interview at the following address:
  • Bashir Arcade,2nd Floor, Street 12, Near Husnain Karamain Masjid, Bhatti Society Main Service Road, Gulberg Greens, Islamabad.

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  • Contact for Inquiries:
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Job Types: Full-time, Contract

Contract length: 12 months

Pay: Rs100, Rs150,000.00 per month

Work Location: In person

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