Operations Senior Lead

Position Overview
Job Context :
In accordance with Anti-Money Laundering and Combating the Financing of Terrorism (AML/CFT) requirements institutions such as Deutsche Bank Pakistan (DBAG), are obliged to perform KYC checks and Client Account Management (CAM) related on all potential clients and related parties at the client on-boarding stage as well as on a regular ongoing basis for all existing clients. These checks and reviews are made in strict accordance with requirements defined by our regulators and internal policy on client adoption.

Furthermore, on-boarding also needs to be conducted in line with other regulatory requirements including MIFID, Dodd Frank, EMIR and FATCA

Summary of this role :
The role holder will be required to assist the COB Manager in acting as a key point of contact to all client on boarding stakeholders for the location. There will be a strong focus on relationship management with key business managers as well as representative's from AML, Compliance, Credit and Legal.

The role holder will be required to:

• Understand DB KYC/COB Policies and preferably central bank rules and regulations relating to KYC/AML. Familiar with Static data set-up performed in KYC and downstream systems.
• Maintain effective relationships with business managers, AML, Compliance, Credit, Management and other Back Office areas.
• Assist both business and COB analysts with the resolution of complex and special case issues.
• Ensure all MIS meets business, regulatory and internal reporting expectations.
• Work with on boarding process stakeholders with regards to identifying process inefficiency (and deficiency) and contribute to the overall reduction in turnaround times.
• Recognise any key emerging risks that may exist within the scope of on boarding and work with relevant stakeholders (including control) to ensure they are flagged and mitigated.
• Ensure strong governance over the Business As Usual Processes (KYC and CAM). Drive Prioritisation of critical items and ensure delivery within SLEs
• Assist on key COB projects and initiatives
• Assist the COB Manager during internal/external audits and KYC related queries from the local regulators
• General KYC documentation handling /scanning and filing of physical documents
• Stays abreast on AFC related regulatory changes and industry trends and topics to ensure the quality of the CDD operation meets policy requirements
• Analyses AFC risks associated with the client from a technical perspective, identify and escalate potential risks and operational issues as appropriate
• Develops and produces critical metrics and reporting which provide data related to department performance, risk quantification and stratification, and resource capacity limitations
• Manages escalations and handoffs to AFC function
• Adheres to the DB values and beliefs and works in line with internal policies and guidance and regulatory requirements
• Monitoring the queue and checking the status of KYC cases
• Manages ad hoc allocation of priority cases to respective Makers and Checkers and handles the communication to team
• Any other tasks that maybe assigned to them by the COB Manager or the Head of Operations

Candidate Specification
Education Standard:
University Graduate

Additional Qualifications:
Knowledge of local AML/ KYC requirements and/ or compliance related qualification.

Experience/Background:

• Eight years of experience in banking, of which four years of KYC/AML on boarding related role
• Good understanding and experience of Investment Banking and products including traded products, commodities corporate finance, transaction banking etc.
• Proven ability to prioritize competing demands.
• Knowledge of local & beyond AML regulations and industry guidelines

Personal Characteristics:

• Ability to work under pressure and within tight deadlines
• Able to work unsupervised
• Initiative and quick to react to changes in priorities
• Ability to learn new practices and procedures quickly
• Presentable and articulate with good communication skills to deal with front office, support areas and clients
• Commitment to seeing quality results from own endeavours
• Resilient, determined and hardworking
• Possess strong organisational skills

Computer Software:
Competent business user of MS products, including production of PowerPoint presentations etc.

Languages:
Fluency in English essential.

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.