Calling Agent Female US

2 weeks ago

Lahore, Punjab, Pakistan Brandix Soft Full time 70,000 per year

Brandix Soft is a leading digital solutions company specializing in SEO, Web Development, and Digital Advertising for businesses across the UK and US. We work with high-value clients and enterprise-level accounts, delivering technical excellence and exceptional customer support.

We are expanding our Client Support Team and seeking confident, articulate, and customer-focused individuals who thrive in fast-paced environments.

Job Responsibilities

  • Make 50–75 professional outbound and follow-up calls daily
  • Handle inbound client inquiries and provide service-related support
  • Resolve client concerns with a consultative support approach
  • Document all client interactions accurately in the CRM system
  • Maintain a minimum of 60 quality calls per day
  • Achieve an 85%+ first-call resolution rate
  • Maintain a 4.8+ customer satisfaction rating
  • Identify 3–5 upsell opportunities weekly (bonus-eligible)
  • Educate clients about additional services (SEO, PPC, Web solutions)
  • Ensure compliance with service protocols and communication standards

Candidate Requirements

Essential:

  • Minimum 6 months of call center experience (international preferred)
  • Fluent spoken and written English (neutral accent preferred)
  • Proficiency in CRM tools (e.g., HubSpot, Salesforce) and MS Office

Core Skills:

  • Strong active listening and problem-solving skills
  • Professional phone presence and emotional intelligence
  • Ability to meet performance targets in a fast-paced environment

Preferred:

  • 1+ year of experience with UK/US-based clients
  • Basic knowledge of digital marketing services (SEO, PPC, Web)

Work Schedule

  • UK Shift: 1:00 PM – 10:00 PM (Mon–Fri)
  • US Shift: 6:00 PM – 3:00 AM (Mon–Fri)
  • On-site only (no remote option)

Compensation & Benefits

  • Competitive salary (up to Rs. 75,000/month, based on experience)
  • Performance bonuses for upsells and KPIs
  • Career growth opportunities (Team Lead, Account Manager roles)
  • Exposure to global clients, including Fortune 500 companies
  • Modern office in Gulberg, Lahore's commercial hub

How to Apply

Interested candidates can apply directly through Indeed

OR

Send your updated resume to:

WhatsApp:

Note:

  • This is a full-time, on-site role
  • Only candidates based in Lahore will be considered
  • Only shortlisted applicants will be contacted

Job Type: Full-time

Pay: Up to Rs70,000.00 per month

Experience:

  • International Cold Calling: 1 year (Required)

Language:

  • English Fluently (Required)

Location:

  • Lahore (Required)

Work Location: In person

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