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Receptionist

2 weeks ago

Lahore, Punjab, Pakistan Safe Space Full time ₹400,000 - ₹480,000 per year

Key Responsibilities1. Front Desk & Client Management

  • Welcome and assist clients in a professional and courteous manner.
  • Manage client inquiries via phone, email, and walk-ins.
  • Maintain confidentiality and ensure a positive client experience.

2. Session Handling & Booking

  • Manage daily appointment schedules for therapists and clients.
  • Confirm, reschedule, or cancel bookings as required.
  • Allocate session rooms based on booking requirements.

3. Coordination with Therapists & Clients

  • Act as a communication bridge between therapists and clients.
  • Provide timely updates regarding session timings, changes, or delays.
  • Maintain a respectful and professional relationship with all stakeholders.

4. Financial Handling & Reporting

  • Record all daily sales transactions accurately.
  • Manage cash handling and ensure secure deposits to the bank on a daily basis.
  • Share daily financial updates and deposit reports with the Accounts Team.

5. Office Operations & Reserves

  • Monitor availability of therapy rooms and office resources.
  • Maintain office supplies, stationery, and refreshment stocks.
  • Report office maintenance or operational needs to management.

6. Daily Opening & Closing Duties

Opening:

  • Prepare reception and waiting areas before clients arrive.
  • Ensure session rooms are clean and equipped.
  • Verify the daily booking schedule.

Closing:

  • Secure cash, lock rooms, and switch off appliances.
  • Prepare and submit day-end reports.
  • Ensure the office is safe and ready for the next day.

Qualifications & Skills

  • Minimum Bachelor's degree or equivalent.
  • Proven experience as a receptionist or in an administrative role (preferred).
  • Strong communication and interpersonal skills.
  • Basic knowledge of cash handling and record-keeping.
  • Proficiency in MS Office (Word, Excel, Outlook) and familiarity with booking software.
  • Ability to handle pressure, multitask, and maintain confidentiality.

Personal Attributes

  • Professional appearance and behavior.
  • Highly organized and detail-oriented.
  • Reliable, punctual, and responsible.
  • Strong customer service mindset.

Working Hours

  • As per office schedule (including weekends if required).

Job Type: Full-time

Pay: Rs37, Rs40,000.00 per month

Work Location: In person