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Travel Consultant

2 weeks ago

Lahore, Punjab, Pakistan APE IT Solutions Ltd Full time 600,000 - 1,200,000 per year

Job Title: Travel Consultant (Call Center)

Company

: apeitsolutions

Location

: DHA Phase 1 Lahore, Punjab, Pakistan

Work Environment

: On-site – Call Centre

Job Function

: Customer Service, Sales, and Consulting

Industries

: Travel Arrangements

Job Description

We are seeking a motivated and articulate Travel Consultant to join our dynamic call center team in Lahore. In this role, you will be the first point of contact for our clients, using your communication skills and passion for travel to create memorable itineraries and provide exceptional service.

Responsibilities:

  • Manage inbound customer calls to assist with flight, hotel, and comprehensive travel bookings.
  • Provide expert travel advice, answer queries, and offer solutions tailored to client needs.
  • Utilize our booking systems to create, manage, and confirm travel itineraries accurately.
  • Maintain a high standard of customer service, ensuring client satisfaction and building positive relationships.
  • Collaborate with team members to achieve collective goals and improve service delivery.

Qualifications:

  • Excellent command of the English language, both verbal and written, is required.
  • Prior experience in a customer-facing role such as customer service, sales, or travel consultancy is preferred.
  • GDS knowledge (Amadeus, Sabre, Galileo) is Required
  • Strong problem-solving abilities and meticulous attention to detail.
  • Ability to thrive in a fast-paced, on-site call center environment.

What We Offer:

  • A competitive salary package with performance-based incentives.
  • Comprehensive training (including GDS systems if required)
  • A supportive and collaborative team atmosphere.
  • Clear pathways for career development and growth within the travel industry.

How to Apply:

If you are a confident communicator ready to help clients explore the world, we encourage you to apply by submitting your resume and cover letter through LinkedIn Easy Apply.