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Travel Agent
2 weeks ago
We are a leading travel agency dedicated to providing exceptional travel experiences to our clients. We are currently seeking a highly skilled and experienced Travel Agent with expertise in Sabre, Galileo, and Worldspan reservation systems. The ideal candidate will have a strong background in the travel industry, excellent English communication skills, and the ability to work flexible hours, including afternoon and night shifts.
Key Responsibilities:
- Utilize Sabre, Galileo, and Worldspan reservation systems to efficiently book flights, hotels, car rentals, and other travel services for clients.
- Prepare detailed and customized itineraries based on client preferences and needs.
- Offer expert advice to clients on various travel options, itineraries, accommodations, and visa/passport requirements to meet their specific desires.
- Use CRM (Customer Relationship Management) tools to maintain client profiles and preferences for personalized service.
- Handle booking changes, cancellations, and refunds with accuracy and efficiency, ensuring a high level of customer satisfaction.
- Manage budgets effectively to meet profit or sales targets.
- Analyze travel options and apply competitive pricing strategies to find cost-effective solutions while maximizing company profits.
- Offer holiday packages and influence clients to choose suitable options.
- Provide exceptional customer service by promptly addressing inquiries, resolving issues, and assisting travelers before, during, and after their trips.
- Skillfully handle customer queries and complaints to ensure a positive customer experience.
- Maintain meticulous records of all bookings, payments, and communication with clients to ensure proper documentation and compliance.
- Prepare and distribute tour itineraries to clients.
- Stay up-to-date with industry trends, airline policies, and travel regulations to provide clients with the most current information.
- Continuously update knowledge about visa and passport requirements.
Qualifications:
- Previous experience as a Travel Consultant / Travel Agent is essential.
- Proficiency in Sabre, Galileo, and Worldspan reservation systems.
- Excellent verbal and written communication skills in English.
- Strong customer service and problem-solving abilities.
- Detail-oriented with exceptional organizational skills.
- Ability to work both independently and in a team.
- Flexibility to adapt to varying work schedules, including afternoon and night shifts.
- Influencing and negotiation skills to meet sales targets.
Location: Canal View, Lahore
Job Type: Full-time
Pay: Rs40, Rs50,000.00 per month
Job Type: Full-time
Pay: Rs40, Rs50,000.00 per month
Work Location: In person
