Assistant Manager

18 hours ago

Pakistan Mashreq Bank Full time 1,200,000 - 2,400,000 per year
Description
  • Experienced in datacenter operations and application deployment.
  • Manage and support Job Schedulers Administration and BAU activities.
  • Manage and support Managed File Transfer Tools Administration and BAU activities.
  • Manage automation of Datacenter Operations activities.
  • Job Schedulers & File Transfer tools Administration.
  • Understand requirements of file transfer across various applications and implement approach which suites the best, do proper testing and enforce all required controls are in place.
  • Ensure the automation tasks are designed with exception handling and controlled rerun capabilities to avoid risk and associated impacts.
  • Ensure pre and post validation process are followed on production deployment and support activities.
  • Enforcing High Availability functionality of supporting applications in Primary and secondary site to ensure uninterrupted services. 
  • Supporting for business continuity testing across the bank.
  • Tracking of DC operations service tickets.
  • Monitoring application batches as per the SOPs given by various internal teams and escalation and recording of the issues.
  • Escalation & recording of systems, application, and batch problems. Liaising with various teams within the bank for operations.
  • Monitoring of alerts from various Enterprise Monitoring systems of the Bank.
  • Liaise with infrastructure owners, application owners, Vendors for various support related activities on 24x 7 rotation shift basis.
  • Deployment of approved changes on various Infra platforms.
  • Prompt reporting of production issues with impact analysis and taking necessary action for rectification. 
  • Escalation, recording and Tracking of all incidents till closure of incidents. 
Responsibilities
  • Job Execution Accuracy: % of jobs completed successfully without manual intervention.
  • Incident Response Time: Time taken to detect, escalate, and resolve job failures.
  • Operational Efficiency: Reduction in manual interventions and job failures.
  • Stakeholder Coordination: Timely communication and resolution of application-related issues.
  • Documentation & Compliance: Up-to-date job documentation and adherence to audit requirements.
Qualifications
  • Strong analytical and troubleshooting skills.
  • Attention to detail and process-oriented mindset.
  • Effective communication and stakeholder management.
  • Ability to work under pressure and in 24x7 environments.
  • Documentation and reporting skills.
  • Automation and scripting capabilities.
  • 7-10 years of experience in IT operations or batch job scheduling.
  • Hands-on experience with enterprise scheduling tools.
  • Exposure to banking, financial services, or large-scale enterprise environments is a plus.
  • Experience in coordinating with cross-functional teams and managing critical job flows.
  • Batch job scheduling tools (e.g., Control-M, Autosys, TWS, Cron).
  • Operating systems (Windows, Linux/Unix).
  • Basic scripting (Shell, Python, PowerShell).
  • Application architecture and job dependencies.
  • ITIL processes (especially Incident and Change Management).
  • Database basics (SQL for job-related queries and logs).

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