Call Center Agent

3 days ago


Islamabad, Islamabad, Pakistan HRPSP - Your Strategic HR Partner Full time

Call Center Agent

Job Description

The Call Center Agent will manage inbound and outbound calls, provide information, resolve complaints, and ensure a high level of customer satisfaction.

Key Responsibilities

  • Handle incoming and outgoing calls professionally
  • Respond to public inquiries and complaints
  • Maintain accurate call logs and records
  • Follow scripts, SOPs, and escalation procedures
  • Meet quality and performance benchmarks

Education & Experience

  • Minimum Intermediate (12 years education)
  • 1–2 years call center experience preferred

Required Skills

  • Clear verbal communication
  • Active listening and problem-solving skills
  • Ability to work in shifts and under pressure
  • Basic computer and CRM knowledge

Job Type: Full-time

Work Location: In person


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