Onboarding Associate

About the Role:

As a Bilingual Onboarding Associate based in our Islamabad, Pakistan location, you will play a vital role in enhancing the onboarding experience for our Spanish-speaking restaurant partners in the United States. In this position, you will bridge critical communication gaps by providing direct support in both Spanish and English, ensuring seamless platform implementation for Mexican and Spanish-speaking restaurants. Reporting to experienced team leads, you will coordinate onboarding sessions, customize platform settings, identify process inefficiencies, and contribute to automation initiatives that improve speed and scalability. Your efforts will directly support operational excellence and global customer satisfaction within a fast-paced, tech-driven environment.

What will be your responsibilities?

• Act as the main liaison for new restaurant partners from contract signature through successful platform implementation.

• Conduct onboarding calls and tailored training sessions based on each restaurant's operational model.

• Configure account settings and assist customers in customizing the platform to match their workflows.

• Collaborate closely with Sales, Support, Product, and Software teams to ensure a seamless customer experience.

• Track onboarding milestones and proactively follow up to keep clients on schedule for go-live.

• Educate customers on platform best practices and feature utilization to ensure adoption and long-term satisfaction.

• Identify potential risks, gaps, or delays in the onboarding process and implement solutions proactively.

• Provide structured feedback to internal teams to improve onboarding tools, documentation, and customer experience.

What are we looking for and what does it require to be the right fit for this role?

• Bachelor's degree in Hospitality Management, Business Administration, Communications, Information Technology, or a related field.

• Fluency in both Spanish and English is required, with the ability to communicate effectively with Spanish-speaking restaurant partners in the United States.

• Equivalent work experience in the restaurant or hospitality industry may be considered in place of formal education.

• 0-2 years of experience in onboarding, customer success, implementation, or support— preferably within a SaaS or tech-driven environment.

• Prior experience working in or closely with the restaurant or hospitality industry (e.g., as a manager, server, chef, or in tech support for hospitality systems).

• Familiarity with restaurant technology tools such as POS systems, online ordering platforms, inventory or scheduling software is highly preferred.

• Proficiency in using CRM or project management tools (e.g., Salesforce, Aircall, Asana).

• Ability to analyze and streamline onboarding processes using automation tools, templates, and conditional logic.

• Comfortable setting up automated communications, data syncing between systems, or onboarding task sequences.

• Strong understanding of cloud-based software platforms and the ability to guide users through system setup and best practices.

• Basic understanding of APIs or data mapping is a plus, but not required.

• Bonus: Experience with data imports, basic troubleshooting, or software configuration.

Why Join AIO?

Our mission is to revolutionize the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their businesses. Our platform, designed to meet the unique challenges (post-COVID-19) faced by restaurants, combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.

We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an All-In-One super app platform for all of their needs, from front-of-the-house operations like ordering, payment, marketing and rewards, to back-of-the-house management like inventory, staff, and financials.

We are laser-focused on becoming a significant player in the $55 billion restaurant tech SaaS market. You will be a part of a world-class Silicon Valley-funded startup.