Associate, Fleet Management

2 days ago

Islamabad, Islamabad, Pakistan Delivery Hero Full time 1,200,000 - 2,400,000 per year
Company Description

The pandas have embarked on an inspiring journey to serve "Meal for Every Table." This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring innovations, and with unwavering determination and heart, they strive to deliver Meal for Every Table. 

Join us on our journey as we aim to connect with 25% of Pakistan's population, delivering more than just meals, uplifting lives, and driving positive transformation throughout the nation. Come onboard as a "Associate, Fleet Management" and play your part in the "Logistics Domain" .

On this journey, you will report to "Regional Manager, Supply".

Job Description
  • Improve rider experience through prompt resolution of concerns
  • Identify and investigate fraud cases
  • Process insurance claims efficiently
  • Provide frontline support for rider issues (payments, account blocks, behavioural  concerns, etc.)
  • Maintain an issue logbook with timestamps and resolution status
  • Route complex issues to relevant departments (Rider Support, Fleet, Payments)
  • Offer direct support at the city hubs for suspensions, offboarding, incorrect charges, JazzCash/Easypaisa adjustments, snatching case escalations and city change requests. 
  • Contribute to the improvement of Rider NPS and RSAT scores.
Qualifications
  • Bachelor's Degree in Business Administration or relevant.
  • You have at least 1 - 2 years' experience in the relevant field.
Additional Information

What does your playfield look like?  

  • We work in a flexible but fast paced environment.
  • We start and end with customers to deliver exceptional service.
  • We love to innovate, prioritize, decide, and deliver. 
  • We love what we do, and we don't rest until our targets are achieved.. So if you're also someone who is driven until the dream is achieved, come join us.

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