Operations Manager

Job description:

Position Title: Operation Manager

Job Location: DHA Phase 5 Khadda Market

Job Overview:

We are seeking a highly motivated and experienced Operations Manager to lead and manage our restaurant's day-to-day operations. The ideal candidate will ensure excellent customer service, optimize food and beverage service quality, and maintain profitability while adhering to health and safety standards.

Key Responsibilities:

. Operational Management:

• Oversee all operational aspects of the restaurant, including front-of-house and back-of-house activities.
• Ensure the smooth running of kitchen and dining areas by managing staff schedules, inventory, and overall service flow.
• Monitor restaurant maintenance and cleanliness standards, addressing any issues promptly.

• Handle customer complaints and ensure the delivery of exceptional service at all times.

• Staff Management:

• Recruit, train, and manage a team of front and back-of-house staff.

• Develop and implement training programs to maintain high service standards.
• Manage shift scheduling, payroll, and employee performance evaluations.

• Foster a positive work environment and motivate the team to achieve restaurant goals.

• Financial Oversight:

• Manage the restaurant's budget, including controlling food and labor costs.

• Track and analyze financial performance, creating strategies to increase profitability.
• Oversee inventory management, ordering supplies, and controlling stock levels to minimize waste.

• Ensure compliance with cash handling procedures, banking, and financial audits.

• Customer Service:

• Maintain a high standard of customer service, ensuring a positive guest experience.

• Implement feedback systems to gather guest input and make improvements where necessary.

• Monitor online reviews and manage the restaurant's public image.

• Compliance and Safety:

• Ensure compliance with all health and safety regulations, including food safety, sanitation, and alcohol licensing.

• Conduct regular inspections of kitchen and dining areas to maintain compliance.

• Address any violations or areas of concern immediately to avoid penalties.

• Menu and Promotions:

• Collaborate with chefs and the marketing team to develop and roll out menu changes and special promotions.

• Monitor customer preferences and adjust menu offerings to meet demand.

• Reporting:

• Provide regular reports on sales, customer feedback, and operational performance to senior management.

• Identify areas for improvement and implement operational changes as needed

Education & Required Experience:

• Bachelor's degree in hospitality management, business administration, or a related field (preferred).
• 2-3 years of experience in restaurant management or operations.
• Proven experience as an Operations Manager or similar leadership role in a restaurant or hospitality setting.
• Strong understanding of restaurant management best practices.
• Knowledge of financial management, including budgeting, cost control, and profit maximization.
• Excellent communication and leadership skills.
• Ability to handle high-pressure situations and problem-solve effectively.
• Knowledge of food safety and health regulations.

Key Skills:

• Leadership and team management
• Budgeting and financial planning
• Inventory and supply chain management
• Customer service excellence
• Problem-solving and decision-making
• Attention to detail

Working Conditions:

• Full-time position with including nights, weekends, and holidays.
• Fast-paced restaurant environment requiring physical stamina and the ability to stand for long periods.

Job Type: Full-time

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Job Type: Full-time

Work Location: In person