Female Customer Service Representative

2 days ago

Karachi, Sindh, Pakistan Mindzeye Inc. Full time 300,000 - 600,000 per year

Job Title: Female Customer Service Representative (Chat Support)

Location: Gulistan-e-Jouhar

Employment Type: Full-Time

Timings: 8:00pm to 5:00am

Industry: IT Industry

Key Responsibilities:

  • Provide prompt, accurate, and courteous customer support through live chat.
  • Respond to customer inquiries, troubleshoot issues, and resolve problems efficiently and professionally.
  • Handle a high volume of chat inquiries while maintaining quality service and customer satisfaction.
  • Assist customers with product inquiries, order statuses, and technical support.
  • Document and escalate issues to relevant departments when needed.
  • Maintain a positive, helpful, and friendly tone in all interactions.
  • Continuously improve knowledge of our products and services to enhance the customer experience.

Requirements:

  • Female candidates preferred for this role (due to team dynamics, based on internal policy).
  • Previous experience in a customer service role (chat support preferred but not required).
  • Strong written communication skills with excellent grammar and spelling.
  • Ability to multi-task and manage time effectively in a fast-paced environment.
  • A patient, empathetic, and solution-oriented attitude.
  • Comfortable working independently and as part of a team.
  • Basic computer skills and familiarity with chat support tools.
  • Ability to remain calm and professional when dealing with difficult or frustrated customers.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career advancement and skill development.
  • A team-focused culture that values customer-centric solutions.

Job Type: Full-time

Pay: Rs15, Rs50,000.00 per month

Work Location: In person

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