Call Center Agent

3 days ago

Lahore Gulberg Colony, Pakistan Tech zone consultancy Full time 360,000 - 720,000 per year

Job Summary:

Travels Hook UK Umrah is seeking enthusiastic and experienced Call Center Agents to handle inbound and outbound calls for our UK-based Umrah and travel clients. The ideal candidate should have excellent communication skills, confidence in sales, and a strong understanding of travel or Umrah packages.

Key Responsibilities:

  • Make outbound calls to UK clients and respond to inbound leads.
  • Promote and sell Umrah, Hajj, and travel packages to potential customers.
  • Maintain daily sales logs, follow-ups, and CRM updates.
  • Meet or exceed monthly sales targets and KPIs.
  • Build and maintain positive customer relationships.
  • Assist customers with information regarding visa, flights, and hotel details.
  • Coordinate with the UK operations team for confirmed bookings.

Requirements:

  • Minimum 1 year of experience in a sales or call center role (Travel/Umrah preferred).
  • Excellent English communication (British accent or understanding is a plus).
  • Confident, punctual, and result-driven.
  • Must be available for UK shift timings (12 PM – 9 PM Pakistan Time).
  • Computer literate (Excel, Google Sheets, CRM systems).
  • Team player with a positive attitude.

Salary & Benefits:

  • Basic Salary: Competitive (based on experience)
  • High commissions and bonuses for top performers
  • Monthly incentives & growth opportunities
  • Supportive and professional work environment

Job Type: Full-time

Pay: Rs30, Rs60,000.00 per month

Work Location: In person

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