Current jobs related to Customer Service Representative - Lahore, Punjab - Shafi Group limited


  • Lahore, Punjab, Pakistan SMB (Private) Limited Full time 300,000 - 600,000 per year

    Company DescriptionWe suggest you enter details hereRole DescriptionThis is a full-time on-site role for a Customer Service Representative, located in Lahore. The Customer Service Representative will be responsible for managing customer inquiries, addressing customer needs and resolving issues. They will work to ensure customer satisfaction, support...


  • Lahore, Punjab, Pakistan Hawk Revenue Group Pakistan Full time 400,000 - 600,000 per year

    Role DescriptionThis is a full-time on-site role as a Customer Service Representative at Hawk Revenue Group Pakistan in Lahore. As a Customer Service Representative, you will be responsible for providing exceptional customer support, ensuring customer satisfaction, and delivering a positive customer experience. Your tasks will include resolving customer...


  • Lahore, Punjab, Pakistan Double Shot Full time 1,200,000 - 2,400,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for a Customer Service Representative located in Lahore. The Customer Service Representative will be responsible for addressing customer inquiries, resolving customer issues, ensuring customer satisfaction, and providing a positive customer experience....


  • Lahore, Punjab, Pakistan YSF Enterprises Full time 250,000 - 750,000 per year

    Job descriptionJob Title: Customer Service RepresentativeLocation: YSF Enterprises,Job Type: Full-Time (On-Site)Job Timings: 6 PM to 3 AMRole DescriptionYSF Enterprises is seeking a dedicated and customer-focused Customer Service Representative to join our on-site team in Lahore. This full-time role involves directly assisting customers, resolving inquiries,...


  • Lahore, Punjab, Pakistan JAF Perfumes Full time 400,000 - 1,200,000 per year

    Company DescriptionJAF was born from the love story of Shahveer and Ayesha, a Pakistani couple united by their obsession with perfumes. "JAF" reflects their shared surname and their journey together, spending years collecting rare scents and experimenting with blends. In 2024, they launched JAF to share their passion with Pakistan's style-conscious elite....


  • Lahore, Punjab, Pakistan I Tech Full time 1,080,000 - 1,200,000 per year

    Job Title: Customer Service Representative (Female) – Night Shift | Lahore"Up-Sales & Customer Support"Location: On-site, Lahore, PakistanShift: 7:00 PM – 5:00 AM (Monday–Saturday)Days Off: Saturday & SundaySalary: 90K to 100K + Incentive on Upsales & on PerformanceType: Full-timeAbout the RoleWe are hiring female Customer Service Representatives for...


  • Lahore, Punjab, Pakistan WADIC Full time 104,000 - 130,878 per year

    Location: College Road, Lahore.Job Type: Full TimeJob Timing: Night Shift, 9am to 6pm MST US timezoneJob Summary:We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will act as a liaison between the company and its customers, ensuring excellent service standards, responding efficiently to customer...


  • Lahore, Punjab, Pakistan ANALTYTICA Full time 600,000 - 1,200,000 per year

    Job Title: Customer Service Representative (Sales)Company: Fairways LogisticsLocation: DHA Phase 6, LahoreShift: Night | 7:30 PM – 4:30 AM (Mon–Fri)About the Role:Fairways Logistics is hiring sales-driven Customer Service Representatives to handle US/Canada clients. You'll manage calls, resolve issues, promote logistics services, and convert leads into...


  • Lahore, Punjab, Pakistan NCBA&E FLC Full time 360,000 - 420,000 per year

    *Job Title:* Customer Service Representative (CSR) - University Inquiries *Job Summary:* We are seeking a highly skilled and customer-focused Customer Service Representative (CSR) to join our university team. As a CSR, you will be the primary point of contact for prospective students, current students, and other stakeholders, providing exceptional service...


  • Lahore, Punjab, Pakistan CLICKSINN Full time 300,000 - 900,000 per year

    Customer Service Representative Job Title:Customer Service Representative (English) Location:Johar Town Near Doctor Hospital Lahore, Pakistan Employment Type:Full-time | Immediate Hiring Company:ClicksInn Pvt. Ltd. Working Days:Monday to Sunday About ClicksInn Pvt. Ltd.ClicksInn Pvt. Ltd. is a performance-driven digital marketing agency delivering top-tier...

Customer Service Representative

2 weeks ago


Lahore, Punjab, Pakistan Shafi Group limited Full time 630,000 - 840,000 per year

About Us:

At Marketing Max Ltd., we are a leading marketing company dedicated to delivering innovative advertising solutions to our clients. Our mission is to enable businesses to connect with their target audience effectively and efficiently through tailored strategies that maximize their return on investment. We pride ourselves on our dynamic work environment and focus on teamwork, creativity, and results-driven solutions.

Job Overview:

As a Customer Service Representative at Marketing Max Ltd., you will be the frontline liaison between our clients and our internal teams. Your primary responsibility will be to ensure that clients receive excellent service and support concerning our digital marketing services, including SEO, social media management, content marketing, and analytics. You will address inquiries, resolve issues, and help clients maximize the value of our services.

Key Responsibilities:

Client Communication:

  • Respond to client inquiries via phone, email, and chat in a timely and professional manner.
  • Provide clear explanations and guidance regarding our digital marketing services, processes, and policies.
  • Maintain an empathetic and positive attitude when addressing client concerns.

Issue Resolution:

  • Diagnose and troubleshoot client issues related to digital marketing campaigns and services.
  • Collaborate with relevant internal teams (e.g., marketing, IT) to resolve complex issues efficiently.
  • Follow up with clients to ensure their issues are resolved and satisfaction is achieved.

Client Onboarding:

  • Assist in the onboarding process for new clients by guiding them through our services and helping them understand how to get started.
  • Provide training and resources to clients to help them utilize our tools and platforms effectively.

Feedback Management:

  • Collect and analyze client feedback to identify areas for improvement in our services.
  • Communicate client feedback to internal teams to enhance service offerings and client experience.

Documentation and Reporting:

  • Maintain accurate records of client interactions, inquiries, and transactions in our customer relationship management (CRM) system.
  • Prepare regular reports on customer service metrics and feedback trends.

Continuous Learning:

  • Stay updated on industry trends and digital marketing best practices to provide informed support to clients.
  • Participate in ongoing training and development opportunities to enhance your skills and knowledge.

Qualifications:

  • Bachelor's degree in business, Marketing, or a related field (preferred).
  • Proven experience in customer service or a related field, preferably within a digital marketing environment.
  • Strong understanding of digital marketing concepts and tools (e.g., SEO, PPC, social media).
  • Excellent communication and interpersonal skills, both written and verbal.
  • Problem-solving skills and the ability to think critically.
  • Proficiency in CRM software and Microsoft Office Suite (Excel, Word, Outlook).
  • Ability to work in a fast-paced environment and manage multiple tasks effectively.

Why Join Us:

  • Opportunity to work in a dynamic and growing industry.
  • Supportive and collaborative team environment.
  • Ongoing professional development and training opportunities.
  • Competitive salary and benefits package.

How to Apply:

If you are passionate about customer service and advertising and ready to join a team that values innovation and results, we want to hear from you Please submit your resume and a cover letter detailing your relevant experience and explaining why you would be a great f it for this role to with the subject line "Customer Service Representative Application – [Your Name]."

Marketing Max Ltd. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Contract

Contract length: 12 months

Pay: Rs60, Rs70,000.00 per month

Ability to commute/relocate:

  • Lahore: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Experience:

  • Relevant: 3 years (Preferred)

Language:

  • English (Preferred)

Work Location: In person