Guest Experience Manager

3 days ago

Lahore, Punjab, Pakistan Crumble Pakistan Full time 300,000 - 600,000 per year

Job Title: Guest Experience Manager

Location: Lahore

Company: Crumble Desserts Pakistan

Job Type: Full-Time

Join Crumble Desserts – Where every guest is treated like a VIP

We're looking for a passionate and customer-focused Guest Experience Manager to lead our front-of-house team in delivering exceptional service at our Lahore location. In this role, you'll ensure every guest enjoys a seamless and delightful experience—from the moment they walk in to the last bite of dessert.

Key Responsibilities:

  • Manage and train front-of-house staff to uphold service excellence
  • Handle guest feedback and resolve issues promptly and professionally
  • Maintain ambiance, cleanliness, and store standards
  • Coordinate with kitchen/delivery teams to ensure timely service
  • Be the face of the brand and promote guest loyalty

Requirements:

  • 2–3 years in hospitality or customer service leadership
  • Strong communication and problem-solving skills
  • A warm, guest-first attitude
  • Ability to manage a fast-paced environment

Why Join Us?

  • Competitive salary + performance bonuses
  • Growth opportunities in a premium dessert brand
  • A dynamic, friendly work environment

Job Type: Full-time

Pay: Rs50, Rs55,000.00 per month

Education:

  • Bachelor's (Required)

Experience:

  • Retail: 2 years (Required)

Location:

  • Lahore (Required)

Work Location: In person

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