Guest Experience Manager
2 days ago
Job Title: Guest Experience Manager
Location: Lahore
Company: Crumble Desserts Pakistan
Job Type: Full-Time
Join Crumble Desserts – Where every guest is treated like a VIP
We're looking for a passionate and customer-focused Guest Experience Manager to lead our front-of-house team in delivering exceptional service at our Lahore location. In this role, you'll ensure every guest enjoys a seamless and delightful experience—from the moment they walk in to the last bite of dessert.
Key Responsibilities:
- Manage and train front-of-house staff to uphold service excellence
- Handle guest feedback and resolve issues promptly and professionally
- Maintain ambiance, cleanliness, and store standards
- Coordinate with kitchen/delivery teams to ensure timely service
- Be the face of the brand and promote guest loyalty
Requirements:
- 2–3 years in hospitality or customer service leadership
- Strong communication and problem-solving skills
- A warm, guest-first attitude
- Ability to manage a fast-paced environment
Why Join Us?
- Competitive salary + performance bonuses
- Growth opportunities in a premium dessert brand
- A dynamic, friendly work environment
Job Type: Full-time
Pay: Rs50, Rs55,000.00 per month
Education:
- Bachelor's (Required)
Experience:
- Retail: 2 years (Required)
Location:
- Lahore (Required)
Work Location: In person
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