
Senior Project Manager
1 week ago
Job Description:
We are seeking a highly experienced Service Desk manager to join our team. The successful candidate will have a minimum of 8 years' experience in managing service desk operations including a minimum of 2 years' experience in handling a team, with expertise in ticketing tools, understanding IVR and call routing and knowledge management.
Key Responsibilities:
Manage the day-to-day operations of the service desk team, ensuring that all customer inquiries and issues are addressed in a timely and efficient manner.
Develop and implement processes and procedures for the service desk to ensure that customer inquiries are handled efficiently and effectively.
Evaluate and implement ticketing tools, understanding IVR and call routings, and knowledge management systems to improve the efficiency and effectiveness of the service desk.
Collaborate with other departments to identify and resolve cross-functional issues, ensuring that customer inquiries and issues are addressed in a timely and effective manner.
Develop and maintain relationships with key stakeholders, including customers, vendors, and partners, to ensure that the service desk is meeting their needs and expectations.
Ensure that the service desk team is properly trained and equipped with the necessary tools and resources to effectively perform their duties.
Manage the budget and resources of the service desk, ensuring that expenditures are in line with business objectives and priorities.
Provide regular reports and metrics on the performance of the service desk and use this data to continuously improve the efficiency and effectiveness of the service desk.
Qualifications:
Bachelor's degree in a related field or equivalent work experience.
A minimum of 8 years' experience in managing service desk team, with expertise in ticketing tools, understanding IVR and call routing, and knowledge management.
Strong leadership and management skills, with the ability to effectively lead and motivate a team.
Excellent communication and interpersonal skills, with the ability to interact effectively with customers, vendors, and partners.
Strong analytical and problem-solving skills, with the ability to quickly identify and resolve complex issues.
Knowledge of IT service management best practices, including ITIL.
Strong project management skills, with the ability to effectively manage multiple projects simultaneously.
Experience with IT service management tools, including ticketing systems and knowledge management systems.
Qualifications
BTech
Range of Year Experience-Min Year
10
Range of Year Experience-Max Year
15
-
Project Manager
4 days ago
Hyderābād, Sindh, Pakistan Pragma Edge Full time 1,200,000 - 3,600,000 per yearJob Category - ITJob Type - Full TimeExperience: yearsJob Location - HyderabadNo. of Positions - 04Job DescriptionWe are seeking a highly experienced Senior Project Manager with 8+ years of proven expertise in leading complex, multi-disciplinary projects across diverse industries. The ideal candidate will bring strategic vision, deep client engagement...
-
Sr. Project Manager
2 weeks ago
Hyderābād, Sindh, Pakistan WinWire Full time 1,500,000 - 3,000,000 per yearTechnology – App Development and Data & AnalyticsLocation – Hyderabad / BengaluruExperience: 12-16 YearsJob/Role DescriptionAs a Technical Project Manager, candidate will be responsible for overseeing the planning, implementation, and management of cloud and data projects. Candidate will work closely with stakeholders to define project scope, objectives,...
-
Technical Project Manager
6 days ago
Hyderābād, Sindh, Pakistan Finexcore Full time 900,000 - 1,200,000 per yearRole: Technical Project ManagerLocation: HyderabadJob Description: We are seeking an experienced Technical Project Manager with a background in delivering banking development and implementation projects and able to understand Java, coding, and database concepts. The ideal candidate will be responsible for managing and delivering high-impact projects within...
-
Project Manager I
4 days ago
Hyderābād, Sindh, Pakistan UST Full time ₹216,000 - ₹720,000 per year9 - 12 Years1 OpeningHyderabadRole descriptionRole Proficiency:Perform end-to-end management of a single project up to TCV of 500K with time and effort based or deliverable based model; by delivering the agreed scope within the agreed timeline and cost. Ensure the success and acceptance criteria of the project are met enhancing customer...
-
Project Coordinator
2 weeks ago
Hyderābād, Sindh, Pakistan The Sindh Institute of Ophthalmology & Visual Sciences Hyderabad Full time 450,000 - 550,000 per yearPosted date16th September, 2025Last date to apply23rd September, 2025CountryPakistanLocationsHyderabadCategoryProject ManagementTypeFull TimePosition1The Sindh Institute of Ophthalmology & Visual Sciences Hyderabad intends to hire a full- time Project Coordinator on contract basis for implementing community-based project which is supported by an...
-
Senior Graphic Designer
2 days ago
Hyderābād, Sindh, Pakistan ByteTech Consulting Pvt Ltd Full time 1,200,000 - 3,600,000 per yearOverviewWe are seeking a highly creative and experienced Senior Graphic Designer (Team Lead) with expertise in graphic design, video editing, motion graphics, and 2D/3D animation. The ideal candidate will bring 8+ years of professional experience and a proven ability to lead and mentor a team of 10+ creative professionals. This role demands a visionary...
-
Senior Manager-Full Stack
6 days ago
Hyderābād, Sindh, Pakistan Ryan, LLC Full time 1,200,000 - 3,600,000 per yearWhy Ryan?Global Award-Winning CultureFlexible Work EnvironmentGenerous Paid Time OffWorld-Class Benefits and CompensationRapid Growth OpportunitiesCompany Sponsored Two-Way TransportationExponential Career GrowthWe're looking for a Senior Manager – Technology to lead a high-performing engineering team driving product development using modern web...
-
Senior Graphic Designer
6 hours ago
Hyderābād, Sindh, Pakistan Samarix Full time 900,000 - 1,200,000 per yearCompany DescriptionSamarix is a leading provider of software development, web designing and development, mobile apps, and digital marketing services. Leveraging cutting-edge technologies, Samarix delivers innovative solutions to meet diverse client needs. Our commitment is to facilitate superior user experiences and drive digital transformation for...
-
Recruitment Manager
2 weeks ago
Hyderābād, Sindh, Pakistan Lloyds Technology Centre Full time 600,000 - 1,200,000 per yearEnd DateFriday 30 January 2026We Support Flexible Working – Click here for more information on flexible working optionsFlexible Working OptionsHybrid WorkingJob Description SummaryInterprets and Implements talent management and acquisition policy and delivers high quality professional advice and support to senior stakeholders EITHER through managing a team...
-
Senior Support Manager
4 days ago
Hyderābād, Sindh, Pakistan Blue Yonder Full time 1,200,000 - 3,600,000 per yearRole Scope:The Senior Support Manager acts as a pivotal role in managing escalations, serving as a key resource and liaison between various departments within the company and its customers. This position is responsible for building strong customer relationships, ensuring the communication of support guidelines, and leading strategic planning efforts to...