Customer Service Representative

1 week ago

Karachi, Sindh, Pakistan ROYAL WRIST Full time 1,200,000 - 1,800,000 per year

Customer Service Responsibilities list:

  • Manage incoming phone calls
  • Conducting order confirmation calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Handling Walk-in customers

Requirements and skills

  • Proven customer support experience or experience as a Client Service Representative
  • Fluent in Spoken and written english
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • FSC or above

Job Type: Full-time

Pay: Rs40, Rs50,000.00 per month

Ability to commute/relocate:

  • Karachi: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Intermediate (Preferred)

Experience:

  • International Campign: 1 year (Required)
  • CSR: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

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