Technical Support
2 days ago
We're looking for a
Technical Support & SQA Executive
to handle support queries, product documentation, and perform software testing. The ideal candidate is detail-oriented, communicative, and passionate about improving user experience and product quality.
Key Responsibilities
- Manage support queries via
Chatwoot, WhatsApp, and Teams
. - Classify tickets by priority and ensure timely resolution.
- Prepare
monthly reports
on support volume, types, and trends. - Maintain
product documentation
, FAQs, and knowledge base. - Support QA tasks in
functional and regression testing
. - Log defects and assist in test case execution.
Requirements
- 2–3 years of experience in
technical support, SQA, and documentation
. - Strong English communication skills.
- Familiarity with
chat/ticket systems
(Chatwoot, Freshdesk, etc.). - Deep understanding of
QA process (STLC)
and tools like
Jira or Postman
. - Good reporting skills using
Excel / Google Sheets
.
Nice to Have
- Experience with automation tools (e.g., Selenium).
- Prior work in SaaS or software product environments.
Why Join Us
- Exposure to both
Support Operations
and Software
Quality Assurance
. - Opportunity to grow into
SQA Analyst or Product Support Manager
roles. - Collaborative and learning-driven work culture
-
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