Technical Support

2 days ago


Lahore, Punjab, Pakistan Ascend Solutions Full time

We're looking for a
Technical Support & SQA Executive
to handle support queries, product documentation, and perform software testing. The ideal candidate is detail-oriented, communicative, and passionate about improving user experience and product quality.

Key Responsibilities

  • Manage support queries via
    Chatwoot, WhatsApp, and Teams
    .
  • Classify tickets by priority and ensure timely resolution.
  • Prepare
    monthly reports
    on support volume, types, and trends.
  • Maintain
    product documentation
    , FAQs, and knowledge base.
  • Support QA tasks in
    functional and regression testing
    .
  • Log defects and assist in test case execution.

Requirements

  • 2–3 years of experience in
    technical support, SQA, and documentation
    .
  • Strong English communication skills.
  • Familiarity with
    chat/ticket systems
    (Chatwoot, Freshdesk, etc.).
  • Deep understanding of
    QA process (STLC)
    and tools like
    Jira or Postman
    .
  • Good reporting skills using
    Excel / Google Sheets
    .

Nice to Have

  • Experience with automation tools (e.g., Selenium).
  • Prior work in SaaS or software product environments.

Why Join Us

  • Exposure to both
    Support Operations
    and Software
    Quality Assurance
    .
  • Opportunity to grow into
    SQA Analyst or Product Support Manager
    roles.
  • Collaborative and learning-driven work culture

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