Sales & Client Services Consultant

Location: Remote (Global)

Salary: 55,000 PKR to 70,000 PKR Per Month (Depending on performance during application, interview and demonstrated experience)

Employment Type: Full-time, Permanent

Company: Terapage Wenlock Road, London, United Kingdom, N1 7GU)

Work Schedule

-Standard hours: 9:00 AM – 6:00 PM PKT (Monday–Saturday)

-Friday flexibility for prayer breaks.

Remote-first culture with tools like Slack, Zoho, and Jira.

About Terapage

Terapage helps organisations understand the humans behind the data—what they feel, how they behave, and why they make decisions. We specialise in capturing real, raw, and rich human insights and transforming them into actionable strategies for our clients. Our platform enables businesses to deeply understand customer journeys, emotions, and experiences across digital and physical environments.

Role Overview

We are looking for a Sales & Onboarding Consultant who will serve as a critical link between our marketing efforts, prospective clients, and long-term customer success.

You will:

• Convert inbound leads from the digital marketing agency and internal channels into paying customers
• Deliver product demos and onboarding sessions
• Reactivate warm/cold leads and nurture client relationships
• Ensure alignment between marketing materials and product offerings
• Manage accounts through their full journey, including upselling, cross-selling, and off-boarding

This is a client-facing, communication-intensive role requiring fluency in English, strong negotiation skills, and an ability to understand the Terapage platform deeply.

Key Responsibilities Lead Handling & Sales Conversion

• Receive, qualify, and convert leads generated by the digital marketing agency.
• Conduct discovery calls to understand client needs, challenges, and fit.
• Deliver persuasive product demonstrations via video calls.
• Create and send tailored demo video recordings to prospects.
• Prepare proposals, pricing packages, and follow-up communications.
• Achieve and exceed monthly and quarterly sales targets.
• Maintain detailed records of all interactions in CRM or Trello (or similar tools).

Upselling, Cross-Selling & Client Value Expansion

• Understand all product features, updates, and use cases deeply.
• Identify opportunities for add-ons, upgrades, and complementary services.
• Educate clients on additional features that can enhance their outcomes.

Client Onboarding & Account Management

• Provide smooth onboarding for all new clients, including initial setup and training.
• Ensure clients fully understand how to use the platform effectively.
• Monitor account activity, usage, and satisfaction.
• Conduct regular check-ins to reinforce engagement.
• Coordinate with internal teams to resolve technical or service issues efficiently.

Reactivation & Follow-Up Activities

• Consistently follow up with warm, cold, and dormant leads.
• Implement nurturing sequences and personalised outreach messages.
• Re-engage prospects who previously declined or paused interest.

Marketing Alignment & Feedback

• Review marketing materials, advertisements, and digital messaging for accuracy and alignment with real product capability.
• Provide suggestions and feedback for improvements in communication, targeting, and messaging.
• Collaborate closely with the digital marketing team to refine lead quality and campaign outcomes.

Reporting & Documentation

• Track and report sales pipeline progress, deal stages, and performance metrics.
• Document onboarding steps and maintain updated client records.
• Contribute insights to improve sales scripts, demo templates, and onboarding workflows.

Skills & Qualifications Required

• Proven experience in sales, client onboarding, or account management
• Strong English communication skills (spoken and written)
• Excellent negotiation, persuasion, and presentation abilities
• Ability to conduct engaging video call demos
• Confidence in converting leads into paying clients
• Experience working with CRMs, pipeline management tools, or Trello
• High reliability, strong follow-up discipline, and attention to detail
• Ability to quickly learn technical products and explain them simply

Preferred

• Experience in SaaS, research platforms, or digital tools
• Background in marketing, sales consultancy, or customer success
• Familiarity with outbound/inbound funnels and lead qualification
• Ability to create quick demo videos or screen-recorded tutorials
• Flexibility with working hours to meet client availability across regions

What We Offer

• Competitive compensation package
• Fully remote, flexible work environment
• Growth opportunities in a fast-scaling organisation
• Opportunity to directly impact sales, customer experience, and retention
• Supportive and collaborative team culture

How to Apply

Send your CV and a short cover letter explaining your experience in sales, onboarding, and client-facing communication to:

Job Type: Full-time

Pay: Rs55, Rs70,000.00 per month

Work Location: Remote