Client Success Associate

2 weeks ago

Rawalpindi, Punjab, Pakistan Value Engineering Full time 240,000 - 360,000 per year
  • Serve as the primary point of contact for assigned clients, ensuring timely and professional communication.
  • Understand client needs and business objectives to ensure product adoption and satisfaction.
  • Handle client queries, troubleshoot issues, and provide prompt resolutions to enhance the client experience.
  • Collaborate with internal departments (Engineering, Support, and Operations) to address client feedback and improve services.
  • Track key account metrics (e.g., client satisfaction scores, retention rates, product usage).
  • Prepare and present regular reports on client status, feedback, and improvement opportunities.
  • Participate in client on-boarding and training sessions to ensure smooth transitions and understanding of services.

Requirements

  • Bachelor's degree in Business, Marketing, Communications, or a related field.

  • Proven experience in Customer/client Success, Account Management, or similar client-facing role.

  • Excellent verbal and written communication skills in English.

  • Comfortable working in Australia Shift (2 AM to 11 AM) and US Shift (5 PM to 2 AM) to accommodate international clients.

  • Proficiency in CRM systems (e.g., Salesforce, HubSpot) and customer success tools.

  • Preference will be given to female candidates.

Benefits

  • Annual Leaves

  • Performance Bonuses

  • In-house Gym Facilities

  • Internal Training's

  • Career Growth Plan

Job Type: Full-time

Pay: Rs100, Rs120,000.00 per month

Ability to commute/relocate:

  • Rawalpindi: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Are you willing to work in the night shift?
  • Why do you think you are a good fit for this job?

Work Location: In person

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