Service Delivery Coordinator

1 week ago

Lahore Johar Town, Pakistan Sharp Brains Limited Full time 960,000 - 1,200,000 per year

Sharp Brains, a global IT services company, is hiring an IT Support & Service Delivery Coordinator to manage client communications, engineer scheduling, and daily IT support operations.

You'll act as the bridge between customers and technical teams — ensuring smooth delivery, timely responses, and excellent service standards.

Key Responsibilities

  • Coordinate IT field service and support tickets with customers and engineers.
  • Communicate clearly with international clients via email and phone.
  • Track SLAs, incidents, and reports using ticketing tools (e.g., ServiceNow, Zoho, Jira).
  • Prepare daily updates and service performance summaries.
  • Support Service Delivery Managers with scheduling, follow-ups, and documentation.

Requirements

  • Bachelor's degree in IT, Business, or Communications.
  • 1–3 years of experience in helpdesk, IT coordination, or customer service.
  • Excellent English communication skills (spoken & written).
  • Organized, proactive, and confident handling international clients.
  • Strong skills in Excel / Google Sheets and familiarity with ticketing tools.

Why Join Sharp Brains

  • Work with global enterprise clients and international teams.
  • Clear path to grow into Service Delivery Manager roles.
  • Competitive pay, bonuses, and a fast-paced professional environment.

Job Type: Full-time

Pay: Rs80, Rs100,000.00 per month

Application Question(s):

  • Do you have hands-on experience using any IT ticketing or service management tools (e.g., ServiceNow, Zoho Desk, Jira, or similar)?
  • This job requires frequent communication with international clients. Are you fluent in spoken and written English?
  • Have you previously worked in a role that involved direct communication with clients or customers (by email, phone, or chat)?

Experience:

  • Customer Support: 3 years (Required)

Language:

  • English (Required)

Work Location: In person

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