Service Delivery Coordinator

3 days ago


Lahore, Punjab, Pakistan Sharp Brains Full time 300,000 - 500,000 per year

Position:
IT- Service Delivery Coordinator

Location:
Johar Town Phase -1 in Lahore

Job Type:
Full Time, On-Site

Education: New Grad- BS-IT, BS-CS, BBA

Role Summary

This role is about IT Technical Service Delivery Intern to support our operations and service delivery team. The selected candidate will assist in daily coordination, client communication, IT engineer deployment, and report preparation. This internship is ideal for individuals looking to build a career in IT operations, project coordination, or IT service management.

Key Responsibilities:

Assist in managing daily service delivery operations.

Help coordinate engineer dispatch for SLA and NBD tasks.

Maintain task records and update progress in internal systems.

Communicate with engineers and clients under supervision.

Support in report creation (daily, weekly, monthly).

Learn and apply service delivery standards and escalation procedures.

Requirements :

New Graduate in BS-CS, BS-IT, BBA - or 1 to 2 yrs of relevant Coordination Experience.

Strong communication and coordination skills.

Good command of English (written & verbal).

Basic knowledge of MS Excel / Google Sheets.

Eager to learn, proactive, and organized.



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