
IT Support Associate
2 weeks ago
Tekboox, a US-based IT solutions company, is hiring an
IT Support Associate
to provide day-to-day IT support, troubleshoot issues, maintain systems, and assist in ensuring smooth IT operations.
Responsibilities:
· Provide first-level support to end users for hardware, software, and network issues.
· Troubleshoot problems such as system slowdowns, connectivity issues, and application errors.
· Assist with password resets, email access, and printer-related issues.
· Install, configure, and update operating systems, software, and security patches.
· Set up laptops, desktops, and mobile devices for employees.
· Perform routine checks to ensure hardware and systems run efficiently.
· Support basic LAN/Wi-Fi troubleshooting and network printer setup.
· Create, manage, and disable user accounts in Active Directory or similar platforms.
· Ensure proper access rights and permissions as per company policy.
· Follow IT security practices including antivirus, backups, and safe usage policies.
· Log support requests and resolutions in the helpdesk system.
· Maintain IT inventory of devices, licenses, and accessories.
· Document troubleshooting steps and standard procedures.
· Collaborate with senior IT staff for escalated issues and provide guidance to users.
Requirements:
· Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
· months – 1 year of IT support experience (internship or professional).
· Basic knowledge of Windows OS, networking fundamentals, and troubleshooting.
· Familiarity with Active Directory, Microsoft 365, or similar platforms.
· Strong problem-solving, communication, and customer service skills.
Job Location & Timing:
Location :DHA Y Block Lahore
Timing :Night Shift 6pm to 3am (Onsite 5days a week)
Interested apply
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