IT Support Associate

3 days ago

Lahore, Punjab, Pakistan Tekboox Full time 104,000 - 130,878 per year

Tekboox, a US-based IT solutions company, is hiring an 
IT Support Associate

to provide day-to-day IT support, troubleshoot issues, maintain systems, and assist in ensuring smooth IT operations.

Responsibilities:

·       Provide first-level support to end users for hardware, software, and network issues.

·       Troubleshoot problems such as system slowdowns, connectivity issues, and application errors.

·       Assist with password resets, email access, and printer-related issues.

·       Install, configure, and update operating systems, software, and security patches.

·       Set up laptops, desktops, and mobile devices for employees.

·       Perform routine checks to ensure hardware and systems run efficiently.

·       Support basic LAN/Wi-Fi troubleshooting and network printer setup.

·       Create, manage, and disable user accounts in Active Directory or similar platforms.

·       Ensure proper access rights and permissions as per company policy.

·       Follow IT security practices including antivirus, backups, and safe usage policies.

·       Log support requests and resolutions in the helpdesk system.

·       Maintain IT inventory of devices, licenses, and accessories.

·       Document troubleshooting steps and standard procedures.

·       Collaborate with senior IT staff for escalated issues and provide guidance to users.

Requirements:

·       Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

· months – 1 year of IT support experience (internship or professional).

·       Basic knowledge of Windows OS, networking fundamentals, and troubleshooting.

·       Familiarity with Active Directory, Microsoft 365, or similar platforms.

·       Strong problem-solving, communication, and customer service skills.


Job Location & Timing:

Location :DHA Y Block Lahore

Timing :Night Shift 6pm to 3am (Onsite 5days a week)

Interested apply 

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