Technical and Digital Support Assitant

5 days ago

Lahore Johar Town, Pakistan Fazmec snc Full time 1,200,000 - 2,400,000 per year

MEKEX Innovation Srl is a multidisciplinary engineering company specializing in mechanical design, product development, and industrial innovation. With offices in Italy and Pakistan, MEKEX combines advanced engineering tools with digital collaboration to deliver high-quality, innovative solutions to clients worldwide.

Job Description: We are looking for a Technical & Digital Support Assistant to manage IT systems, digital tools, and workflow automation in our Pakistan office, ensuring smooth day-to-day technical operations and seamless collaboration with our Italy headquarters.

Key Responsibilities

Hardware & System Support

  • Purchase, set up, and maintain computers, peripherals, and accessories.
  • Handle system upgrades, antivirus updates, and hardware troubleshooting.
  • Maintain an updated inventory of all company hardware and configurations.
  • Liaise with vendors for repairs, warranties, and new purchases.

Software & Tool Management

  • Search, test, and evaluate open-source or licensed software for engineering use.
  • Install and configure software tools (SolidWorks, Inventor, CAD utilities, etc.).
  • Troubleshoot installation or performance issues.
  • Maintain documentation for installations, versions, and licenses.

Microsoft 365 & Power Automate

  • Manage user accounts, passwords, and permissions.
  • Support daily collaboration through SharePoint, OneDrive, and Teams.
  • Develop simple Power Automate workflows to automate internal tasks (notifications, file handling, approvals, etc.).
  • Maintain a record of active automation flows and coordinate updates with the Italy team.

Website & Digital Support

  • Update company website content (text, images, team updates, job posts, etc.).
  • Coordinate with the Italy team or external developers for website changes or improvements.
  • Ensure company contact, portfolio, and project pages remain current.
  • Support basic LinkedIn or digital posting tasks when required.

Operations & Coordination Support

  • Assist in procurement of software, hardware, and online tools.
  • Maintain organized digital records of purchases, renewals, and warranties.
  • Help with new employee onboarding (system setup, email, and software access).
  • Maintain structure and naming consistency on shared drives and SharePoint.

Required Skills & Qualifications

  • Bachelor's degree in IT, Computer Science, or a related field.
  • 1–3 years of experience in IT or technical/digital support.
  • Strong understanding of Windows OS, installations, and troubleshooting.
  • Ability to find and evaluate open-source software solutions.
  • Basic understanding of website management (e.g., WordPress or CMS).
  • Good English communication and documentation skills.
  • Eagerness to learn Microsoft Power Automate for workflow automation.

Preferred Skills:

  • Experience with Hardware, Microsoft 365 Admin Center, SharePoint, or Power Automate.
  • Familiarity with CAD environments or license management.
  • Basic knowledge of HTML or content updates in WordPress.

Job Type: Full-time

Work Location: In person

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