Inbound\Outbound sales officer

8 hours ago

Lahore, Punjab, Pakistan JAVED ASSOCIATE Full time 4,800,000 - 9,600,000 per year

Key responsibilities for inbound

  • Handle inquiries: Respond to a high volume of incoming calls, emails, and online chats from potential customers.
  • Provide product knowledge: Answer customer questions about products, services, pricing, and availability.
  • Nurture leads: Convert qualified leads from marketing into sales opportunities by understanding their needs and offering solutions.
  • Problem-solve: Assist customers with issues, complaints, and technical support to ensure a positive customer experience.
  • Process sales: Manage the sales process from qualification to closing, which can include preparing contracts and processing orders.
  • Customer relationship management: Maintain strong client relationships through active listening and consistent follow-ups.
  • Data entry: Use CRM systems (like Salesforce or HubSpot) to track customer interactions and manage data.
  • Collaborate: Work with internal departments to meet customer needs and ensure smooth service delivery.
  • Achieve goals: Meet or exceed sales targets by successfully turning inquiries into revenue.

Key responsibilities for outbound

  • Prospecting and lead generation: Identify potential customers by researching target markets, using social media, attending events, and using referrals.
  • Outreach: Conduct outbound calls and emails to introduce products/services, gauge interest, and set appointments.
  • Sales and closing: Present products, explain benefits, handle objections, and close deals with prospects.
  • Database management: Create, maintain, and update customer information and interaction records in a CRM system.
  • Customer relationship management: Build and maintain client relationships through follow-up and by addressing needs or concerns.
  • Collaboration: Work with sales and marketing teams to refine strategies and meet goals.
  • Reporting: Track sales activities and provide forecasts or reports to management.

Job Type: Full-time

Pay: Rs40, Rs80,000.00 per month

Work Location: In person

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