Application Support Engineer

2 weeks ago

Karachi, Sindh, Pakistan Arpatech (Pvt) Ltd Full time 900,000 - 1,200,000 per year

Responsibilites:

  • Provide first-line support and manage the intake process for issues reported by internal employees related to Pega, sales, and customer-facing applications.
  • Manage and monitor incident tickets, ensuring service level agreements (SLAs) are consistently met.
  • Collaborate effectively with internal end-users to understand and clarify reported technical issues, always demonstrating a positive and solutions-oriented attitude.
  • Internal user support is the primary focus, with flexibility to assist external customers alongside Connection team members on phone calls when necessary.
  • Create and maintain clear, concise documentation to enable fast resolution of reported issues and support knowledge sharing within the internal team.
  • Inform and guide internal users on proper application usage and best practices when issues are due to user error (training and guidance is for employees only, not clients).
  • Work closely with Product Managers/Owners to ensure high-value changes are implemented on applications, aiming to reduce friction points for internal users.

Requirements

  • Strong interpersonal and communication skills to interact successfully with diverse internal teams with varying levels of system literacy.
  • Highly organized with strong follow-through, ensuring all issues are resolved in a timely manner.
  • Demonstrated ability to research and resolve technical issues independently with minimal supervision.
  • Proficient documentation skills with the ability to create easy-to-understand instructions, using flow charts, screen captures, and written guides.
  • Solid understanding of sales and customer-facing applications, with the ability to provide internal support as needed.

Location: Sindhi Muslim, Karachi

Shift: 9:00 AM – 6:00 PM EST, Monday to Friday.

  • Sr. Application Support Engineer

    2 weeks ago

    Karachi, Sindh, Pakistan Shispare Full time 1,200,000 - 2,400,000 per year

    We are seeking an experienced and proactive Senior Application Support Engineer to join our team. This role is responsible for providing advanced technical support for business-critical applications, ensuring their smooth operation, performance, and reliability. The ideal candidate will have a strong background in software troubleshooting, system...

  • Application Support Engineer

    2 weeks ago

    Karachi, Sindh, Pakistan Think Digitally Pvt. Ltd Full time 900,000 - 1,200,000 per year

    Responsibilities:Provide 1st level support to users and identify the issues/change requests advised by the users within the applicationsMaintain ownership of tickets and effectively log service tickets in Microsoft Azure DevOpsEmploy basic procedures for user account management and access for various applicationsGather and analyse information about the...

  • Software Application Support

    6 days ago

    Karachi, Sindh, Pakistan NIFT Full time 900,000 - 1,200,000 per year

    Job Title: Software Applicaiton SupportJob Summary:NIFT is a forward-looking organization providing innovative Financial solutions. We are seeking a motivated and skilled Software Application Support Specialist to join our team and ensure smooth operation, maintenance, and support of our business-critical applications.Key Responsibilities:Provide first and...

  • Application Engineer Machinery

    2 weeks ago

    Karachi, Sindh, Pakistan S.M. Jaffer & Co. Full time 600,000 - 1,200,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for an Application Engineer in Machinery at S.M. Jaffer & Co., located in Karāchi. The Application Engineer will be responsible for providing technical support, developing software, and working on electrical and mechanical engineering projects. Day-to-day...

  • Sales and Application Engineer

    1 week ago

    Karachi, Sindh, Pakistan Allied Engineering & Services (Pvt.) Ltd. Full time 900,000 - 1,200,000 per year

    We're Hiring – Sales & Application Engineers (Pump Division) Locations: Karachi | Lahore | Islamabad | Peshawar Company: Allied Engineering & Services (Pvt.) Ltd.Allied Engineering & Services, a leading provider of industrial solutions in Pakistan, is expanding its Pump Division and seeking passionate and technically skilled Sales & Application Engineers...

  • Sales and Application Engineer

    2 weeks ago

    Karachi, Sindh, Pakistan Meraj limited Full time 1,200,000 - 2,400,000 per year

    Role Overview:We are seeking a dynamic and technically strong Sales & Application Engineer to join our team. This role combines technical expertise with sales acumen to bridge the gap between customer requirements and engineering solutions. The position involves supporting the sales process with technical knowledge, preparing proposals, and ensuring...

  • Sales Application Engineer

    2 weeks ago

    Karachi, Sindh, Pakistan Meraj Limited Full time 900,000 - 1,200,000 per year

    Role Overview:We are seeking a dynamic and technically strongSales & Application Engineerto join our team. This role combines technical expertise with sales acumen to bridge the gap between customer requirements and engineering solutions. The position involves supporting the sales process with technical knowledge, preparing proposals, and ensuring successful...

  • Sales and Application Engineer

    2 weeks ago

    Karachi, Sindh, Pakistan Accrescent Engineers Pvt Limited Full time 600,000 - 1,200,000 per year

    Accrescent Engineer (Pvt.) Ltd is looking for a candidate for the "Sales & Application Engineer" position for our Power Quality & EMS department.Job Responsibilities:To support sales head with solution selling & building new product.To assist engineering team in power quality analysis and active harmonics filter solution design, engineering, commissioning &...

  • Application Engineer

    4 weeks ago

    Karachi, Sindh, Pakistan Avanceon Middle East & South Asia Full time

    Who Are We?At Avanceon, we don't just do automation—we lead the charge. As a multinational player with a presence in Dubai, Qatar, Saudi Arabia, and Pakistan, we've been providing cutting-edge control system integration, energy management, and automation solutions for over 24 years. Our clients include major blue-chip companies, and our work spans multiple...

  • Sales & Application Engineer - Mechanical

    2 weeks ago

    Karachi, Sindh, Pakistan Creative HR Solutions (Pvt.) Ltd. Full time 60,000 - 180,000 per year

    Requirements:Should have Bachelors in Mechanical Engineering.Understand customer requirements and propose suitable fire protection solutions.Prepare technical and commercial proposals, compliance statements, and system designs.Provide application engineering support to the sales and project execution teams.Conduct site surveys and liaise with design teams...