Customer Success Manager

3 hours ago

Lahore, Punjab, Pakistan Outsource Tel Full time 900,000 - 1,200,000 per year

We're looking for a proactive, people-focused, and detail-savvy
Customer Success Manager (CSM)
to join our team. You'll be responsible for onboarding new customers, driving adoption of key features, guiding accounts toward long-term success, and ensuring we earn every renewal.

This is a high-impact role that blends account management, training, and strategy. You'll work closely with shop owners and service advisors to help them get value fast, stay engaged, and expand their use of ShopView over time. You'll also act as the voice of the customer internally, surfacing feedback and helping shape the product roadmap.

If you're equal parts empathetic and organized-and love turning customers into raving fans-this one's for you.

What You'll Do

    • Own customer onboarding: run kickoffs, configure accounts, and ensure fast time-to-value.
    • Drive product adoption by training customers and introducing features that solve real problems.
    • Build long-term relationships with key accounts and ensure high retention and satisfaction.
    • Identify upsell opportunities (additional users, locations, modules) and work with sales to close them.
    • Track health signals, usage patterns, and risks-intervene early to prevent churn.
    • Be a trusted advisor to our customers, not just a support contact.
    • Collaborate cross-functionally with sales, product, and support to improve the customer journey.
    • Document processes, playbooks, and help content that scales with our customer base.

What We're Looking For

    • 2+ years of customer success, onboarding, or account management experience in SaaS.
    • Clear communicator-written, spoken, and on Zoom-you make complex ideas simple.
    • Organized, proactive, and great at follow-through. You run tight processes and close the loop.
    • Empathetic with customers, but firm when needed. You're a trusted guide, not a pushover.
    • Able to balance 1:1 relationships with scalable processes and automation.
    • Tech-savvy and comfortable using tools like HubSpot, Intercom, Loom, ChatGPT.
    • You thrive in a fast-moving, startup environment where things aren't fully figured out yet

  • Customer Success Manager

    2 weeks ago

    Lahore, Punjab, Pakistan My Tutor Source (MTS) Full time 900,000 - 1,200,000 per year

    Customer Success Manager ( Night Shift)Are you a seasoned professional with a proven track record in customer success and team leadership? We're looking for an experienced Senior Manager Customer Success to lead our efforts in delivering exceptional client experiencesPosition: Customer Success ManagerLocation: DHA Phase 1, LahoreExperience: 5-7 yearsShift...

  • Customer Success Manager

    2 weeks ago

    Lahore, Punjab, Pakistan Sourceed Full time 900,000 - 1,200,000 per year

    We're Hiring: Customer Success ManagerSourceed is seeking an experienced Customer Success Managerto join our team in Lahore. This role is ideal for a professional who is passionate about building strong client relationships, ensuring customer satisfaction, and driving long-term success.Responsibilities:Serve as the primary point of contact for clients,...

  • Customer Success Manager

    2 weeks ago

    Lahore, Punjab, Pakistan My Tutor Source (MTS) Full time 1,200,000 - 2,400,000 per year

    Company Description:My Tutor Source (MTS) is an international teaching platform providing educational services in regions such as the Middle East, the UK, and the US. MTS offers highly qualified and experienced tutors for one-on-one online tutoring, ensuring sessions are beneficial and enjoyable for students. Our tutors are expert professionals, not...

  • Customer Success Manager

    2 weeks ago

    Lahore, Punjab, Pakistan Techies Global Full time 800,000 - 1,200,000 per year

    Company DescriptionTechies Global transforms ideas into tangible digital solutions, specializing in digital marketing. Our goal is to empower clients to achieve higher visibility and business success through a transparent, streamlined approach. With a cohesive and growth-oriented culture, we invest in our employees' development. We deliver an effortless...

  • Customer Success Manager

    2 weeks ago

    Lahore, Punjab, Pakistan Trillium Information Security Systems Full time 900,000 - 1,200,000 per year

    Company DescriptionTrillium Information Security Systems (TISS) is a global leader in cybersecurity solutions and services, established in 2005. With nearly two decades of experience, TISS has a proven track record of delivering cutting-edge cybersecurity solutions to clients worldwide. We are committed to helping businesses protect their valuable assets and...

  • Customer Success

    2 weeks ago

    Lahore, Punjab, Pakistan Triple Tree Solutions Full time 800,000 - 1,200,000 per year

    Role Summary:As aCustomer Success & Support Specialist, that person will be responsible for ensuring an exceptional customer experience by combining proactive success strategies with responsive support. This role will focus on guiding customers to maximize value from our products/services while efficiently resolving their issues and concerns. You will be the...

  • Customer Success Manager

    3 hours ago

    Lahore, Punjab, Pakistan DS Marketing Agency Full time $40,000 - $60,000 per year

    We are hiring a Customer Success Manager to manage U.S-based clients, ensure smooth onboarding, maintain strong communication, and deliver successful digital marketing campaign performance.Key ResponsibilitiesManage day-to-day communication with U.S clientsUnderstand client goals and ensure campaign delivery (SEO, GMB, PPC, Social Media)Track campaign...

  • Customer Success Manager

    2 weeks ago

    Lahore, Punjab, Pakistan Careers at Cedar Global Solutions Full time 1,200,000 - 3,600,000 per year

    About Cedar FinancialCedar Financial ("Cedar") is a renowned international financial services company, recognized for its expertise in cross-border ARM (Accounts Receivable Management) services. Our team is driven by a spirit of innovation, constantly seeking new ideas and ways to improve and evolve. We understand that complacency can be detrimental to...

  • Customer Success Manager

    4 days ago

    Lahore, Punjab, Pakistan NETSOL Technologies Inc. Full time 900,000 - 1,200,000 per year

    About the RoleWe are seeking aPartner/Dealer Success Specialist/Managerto join our team inLahore. This role is dedicated to supporting dealerships on our platform, ensuring they receive maximum value and are equipped to succeed in the evolving digital retail and mobility landscape.The ideal candidate should have hands-on experience in automotive retail and...

  • Manager - Customer Success

    3 hours ago

    Lahore, Punjab, Pakistan CureMD Full time 1,500,000 - 3,000,000 per year

    Job Overview:The Manager - Customer Success will lead and elevate the EMR/Oncology Support team by shifting from reactive service to proactive customer partnership. This role serves as a catalyst to enhance team performance, strengthen operational structure, and foster a culture of accountability and growth. The manager will build a high-performing,...