Customer Success Manager

6 days ago

Lahore, Punjab, Pakistan Systems Limited Full time 1,200,000 - 3,600,000 per year

The Customer Success Manager is responsible for building and nurturing strong client relationships to ensure satisfaction, retention, and growth. This role focuses on understanding customer needs, coordinating with internal teams to deliver impactful solutions, and proactively identifying opportunities for business expansion. The ideal candidate will be highly customer-centric, strategic in communication, and capable of driving long-term value for both the clients and the company.

Responsibilities:

  • Engage with customers to understand their unique requirements and ensure the delivery of products or services that meet or exceed expectations.
  • Maintain consistent communication with clients to identify evolving needs and ensure long-term satisfaction and retention.
  • Build and maintain strong relationships with existing customers, promoting loyalty and trust.
  • Proactively identify new business opportunities and upselling possibilities within existing accounts.
  • Act as the main liaison between clients and internal teams, ensuring all customer requirements are clearly communicated and executed.
  • Collaborate closely with cross-functional departments including sales, operations, and product teams to ensure a seamless customer experience.
  • Conduct meetings and business reviews with clients to align solutions with their strategic goals.
  • Monitor customer health metrics, analyze data, and provide actionable insights to management.
  • Oversee forecasting, billing, and invoicing processes to ensure accuracy and timely completion.
  • Identify and implement opportunities for improving customer satisfaction, service delivery, and process efficiency.

Qualifications

  • Bachelor's degree in Business Administration, Marketing, or a related field (Master's preferred).
  • 6 years+ of experience in customer success, client relationship management, or account management.
  • Strong communication, presentation, and relationship management skills.
  • Proven ability to manage multiple accounts and drive customer satisfaction.
  • Analytical mindset with strong problem-solving abilities.
  • Experience with CRM tools (e.g., Salesforce, HubSpot, Zoho) and proficiency in Microsoft Office Suite.
  • Proactive, customer-focused attitude with a passion for delivering value and driving results.

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