Medicare Call Center Representative

3 days ago

Rawalpindi, Punjab, Pakistan Techno World It & Services Full time 300,000 - 600,000 per year

Company Description

Techno World IT & Services is a dynamic technology solutions company dedicated to empowering businesses through innovative IT services, custom software development, and digital transformation strategies. We specialize in custom software & web development, cybersecurity & IT infrastructure, e-commerce & CMS solutions, cloud deployment & DevOps, and IT consulting & managed services. At Techno World, we build partnerships with a client-focused approach to deliver scalable, secure, and tailored solutions. Whether you're a startup or an enterprise, we provide smart, reliable, and result-driven technology solutions to help you grow.

Role Description

This is a full-time on-site role for a Medicare Call Center Representative located in Rawalpindi. The Medicare Call Center Representative will handle incoming and outgoing customer calls related to Medicare services, provide information and assistance, address customer inquiries, process applications and documentation, and maintain accurate records. The representative will also follow up with customers to ensure satisfaction and resolve any issues promptly.

Qualifications

  • Excellent verbal and written communication skills
  • Customer service experience, particularly in a call center environment
  • Knowledge of Medicare services and related procedures
  • Ability to handle and resolve customer queries efficiently
  • Proficiency in data entry and maintaining accurate records
  • Strong organizational and multitasking skills
  • Ability to work independently and as part of a team
  • High school diploma or equivalent; additional healthcare training is a plus
  • Previous experience in the healthcare industry is beneficial

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