IT Support Representative – Hybrid

5 days ago

Islamabad, Islamabad, Pakistan Centriix Full time 300,000 - 600,000 per year

Company Description

Centriix is an AI-powered practice and revenue cycle management company dedicated to simplifying billing, compliance, and growth for healthcare providers. Our mission is to enhance operational efficiency and ensure financial health for our clients. We leverage advanced technology to automate and streamline administrative tasks, allowing healthcare providers to focus on patient care.

Role Description

We are seeking a motivated IT Support Representative to join our offshore support team in Pakistan. This role involves providing technical assistance for our remote access infrastructure while supporting dental office staff with their day-to-day technology needs.

This is an exciting opportunity for someone with basic Windows experience and a problem-solving mindset who is eager to learn, grow, and build a career in IT support

Key Responsibilities

Remote Access & System Support

  • Monitor and troubleshoot remote access solutions.
  • Support Windows fixes, configurations, and system stability.
  • Manage user mapping and permissions in remote server environments.
  • Assist Eagle Soft and Open Dental software users.
  • Collaborate with senior IT team members on complex technical issues.

End-User Support

  • Provide technical assistance via phone, WhatsApp, and remote support tools.
  • Help staff with hardware setups (printers, peripherals).
  • Troubleshoot common Windows and Microsoft Office issues.
  • Guide non-technical staff with step-by-step, clear instructions.
  • Document support tickets and maintain accurate records.

General IT Tasks

  • Respond to miscellaneous technology requests from staff.
  • Assist with basic network troubleshooting.
  • Support routine maintenance and IT operations.
  • Participate in team training and knowledge sharing.

Required Qualifications

  • Basic experience with
    Windows operating systems
    .
  • Strong
    English communication skills
    (written & verbal).
  • Customer service orientation and patience with non-technical users.
  • Problem-solving mindset and attention to detail.
  • Ability to work during
    US Central business hours
    .

Preferred Qualifications

  • Previous IT support or help desk experience.
  • Familiarity with remote desktop tools (AnyDesk, RDP).
  • Basic understanding of networking concepts.
  • Experience with ticketing systems.
  • Technical certifications (a plus, not required).

What We Offer

  • Comprehensive
    training on systems and dental software
    .
  • Hands-on experience with
    enterprise-level remote access solutions
    .
  • Career growth opportunities
    within a rapidly expanding IT team.
  • A supportive and
    flexible work environment
    .

Training & Development

  • Structured onboarding covering remote access infrastructure.
  • Ongoing mentorship from senior IT professionals.
  • Access to continuous learning resources for career advancement.
  • No prior experience with dental software required –
    we provide full training
    .

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