Product Manager

2 weeks ago

Islamabad, Islamabad, Pakistan Thriftify Full time 70,000 - 120,000 per year

About Thriftify

Thriftify is building AI agentic solutions to transform second-hand selling in particular—and re-commerce in general. Our platform empowers large second-hand sellers, vintage traders, wholesalers, charities, and enterprise sellers (via white-label solutions) to sell smarter, faster, and more profitably.

By combining intelligent automation with deep marketplace integration, we remove the complexity of listing, pricing, and merchandising for high-volume sellers. Every feature is designed to make resale not just viable, but scalable.

Backed by leading investors and born in Dublin in 2016, we're on a mission to redefine how the circular economy works online.

Role Overview

We're looking for a Product Manager & Support Lead to join our growing team and take ownership of two critical areas:

  1. Driving the product roadmap for AI-powered e-commerce and operations.

  2. Leading customer onboarding and support to ensure seller success.

This hybrid role is perfect for someone who thrives at the intersection of product management and customer success. You'll make sure sellers are onboarded smoothly, supported effectively, and that their feedback drives quick, impactful product improvements.

Key Responsibilities

●
Customer Onboarding & Success

○ Lead structured onboarding sessions to ensure sellers integrate quickly and unlock value.

○ Document onboarding pain points and ensure they translate into product fixes or improvements.

●
Customer Support Leadership

○ Oversee the support function, ensuring timely resolution of seller queries.

○ Spot recurring friction points in tickets and escalate them into "fast-fix" features.

● Product Discovery

○ Participate in sales and integration calls to understand partner needs and identify opportunities.

○ Maintain a strong feedback loop between support, onboarding, and product teams.

● Roadmap Ownership

○ Build and maintain a product roadmap aligned with business goals and seller challenges.

○ Balance quick wins (support-led features) with long-term strategic initiatives.

● Product Development Leadership

○ Collaborate cross-functionally with engineering, design, and operations to launch scalable features.

● Documentation & Delivery

○ Write clear user stories, define scope, and manage the end-to-end product lifecycle in Jira and Confluence.

● AI & Automation Focus

○ Contribute to AI agent workflows, pricing intelligence tools, and listing automation features.

Requirements

● 5+ years of product management experience, ideally in B2B SaaS, marketplace, or e-commerce.

● Experience leading customer onboarding and/or customer support teams.

● Strong customer empathy and ability to extract insights from support, sales, and usage data.

● Exposure to AI, ML, or automation-driven features (a plus, not essential).

● Familiarity with second-hand, vintage, or wholesale e-commerce models.

● Skilled in Agile product development and tools such as Jira, Figma, Confluence.

● Excellent communication and collaboration skills.

Why Join Us?

At Thriftify, you'll:

● Help reshape how the circular economy works for sellers and consumers.

● Own both support operations and product improvement, ensuring sellers succeed end-to-end.

● Build impactful products at the intersection of AI and re-commerce innovation.

● Work with a diverse range of sellers—from local vintage dealers to global enterprise partners.

● Join a purpose-driven, agile team that values autonomy and experimentation.

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